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Aged Care Services Team Leader

Capital Region Community Services
  • Generous salary packaging benefits (Up to $15,900 plus other benefits)
  • 17.5% Annual leave loading
  • Permanent, full time
  • A fun, supportive, and hardworking environment where we really do value our people
  • Discounted rate for CRCS Early Education and Care Services

About the role:

We have an exciting opportunity for an Aged Care Services Team Leader to join our team on a full-time basis. You will support and mentor our support worker team to provide quality care to participants within their own homes and within the Community. This role could suit a qualified and experienced aged care support worker looking to take a step into a leadership role.

This exciting opportunity entails:

  • Lead a team of 20-30 dedicated and passionate support workers who provide a wide range of in-home care services around the Capital Region.
  • Provide coaching, leadership, and direction to the team with the purpose of achieving exceptional customer service to our valued community based participants.
  • Lead your team remotely and onsite working in a fast-paced, ever-changing and positive environment.
  • Ensure our employees are developed at all stages including recruitment, induction, buddy shifts, and actively support and train in safety and well-being initiatives.
  • Mentor your team, drive positive change, ensure compliance and innovation to deliver exceptional outcomes for your team and our participants.

Our Idea candidate will:

  • Have well-developed communication and interpersonal skills to develop effective relationships, promote services and resolve client/staff issues
  • Have optimistic outlook with strong initiative, sound integrity and accountability with a focus on person-centred practice
  • Have a demonstrated empathetic and flexible approach to manage the sensitivities of client and employee issues
  • Time management and organisational skills to effectively plan and prioritise work tasks
  • Proven team leadership experience (of up to 25 people+) within the customer service, and community care or similar industry
  • Demonstrated experience with coaching and performance managing frontline teams
  • Knowledge of manual handling principles with the ability to train others
  • Working knowledge of service provision, allocation and compliance with contractual obligations
  • Stakeholder engagement and problem-solving skills
  • Relevant qualifications (or equivalent experience) in Leadership plus Training and Assessment are desirable

Special Position Requirements

  • CRCS requires all workers to maintain full COVID-19 vaccination currency and provide evidence of their vaccinations to CRCS (sensitive information is kept private and in accordance with the Australian Privacy Principles) unless they are able to provide suitable evidence of a medical contraindication that prevents them from receiving this vaccine.
  • Demonstrated commitment to continual learning and professional development.

Essential Qualifications

  • Minimum Certificate III in Aged or Community Services (or relevant field)
  • Current First Aid Certificate
  • Hold a current Driver’s Licence and have access to a roadworthy, registered and comprehensively insured vehicle for work purposes

About the Company

Capital Region Community Services(CRCS) provides a wide range of high quality, integrated and inclusive programs and services to individuals, families, children and young people in the Belconnen and wider Capital Region.

CRCS works with community members, local organisations and businesses to develop responsive programs, services and activities that support self-determination and reduce social isolation.

Strong relationships with government and other community services enhance CRCS’s capacity to achieve our vision of an inclusive, connected community.

How to Apply

Click Apply Now to visit our career page on our website where you can submit your application.

Do you have questions about this role?

If so, please contact Masia Ermacora at masia.ermacora@crcs.com.au using the subject line: Care Services Team Leader enquiry via EthicalJobs. Applications emailed to this email address will not be accepted.

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