Join an Aboriginal Community Controlled Organisation helping empower generations belonging to strong Families, Culture and Community; New role supporting our Myers street BDAC site; Access to salary packaging; A friendly, welcoming workplace.

Who we are;

The Bendigo & District Aboriginal Cooperative (BDAC) is an ACCO (Aboriginal Community Controlled Organisation) registered as a member under the umbrella of VACCHO (Victorian Aboriginal Community Controlled Health Organisation) and represented nationally through NACCHO (National Aboriginal Community Controlled Health Organisation).

BDAC provides a range of specialist services for clients based primarily in the Dja Dja Wurrung including Health and Wellbeing services, Family and Community Services and Corporate services.

Position Objective;

The Receptionist role reports directly to the Administration Team Leader and is part of the Administration team. The role is responsible for providing exceptional customer service and a culturally safe environment to external clients and stakeholders at the Myers street BDAC location.

The Receptionist will be the community face of the BDAC Myers street location. The role will greet clients for appointments and manage on-site enquiries at the reception desk. The position will also support incoming enquiries from clients, stakeholders, the public and staff from other BDAC locations.

What we are offering;

• Aboriginal Community Controlled Health Services Award 2010
• $24.33 per hour
• Full Time 38hrs per week
• Ongoing
• Access to Salary Packaging
• 10.0% Superannuation

Some of the Key Responsibilities;

• Manage incoming calls for the family and community services and Corporate teams.
• Triage and transfer calls to the appropriate team or worker and take messages when staff are not available.
• Greet clients and stakeholders attending onsite for appointments.
• Maintain the Meeting Room Bookings database through accurate data input
• Ensure Reception area and meeting rooms are clean and tidy
• Stock promotional materials and information for Community in reception area.
• Work alongside Administration Team Leader to ensure all operating supplies are maintained including stationery, uniform orders, kitchen supplies, essential cards and broader office supplies
• Assist with maintaining the central mailing list and support organisational mail outs

Key Selection Criteria

• Identify as Aboriginal and/or Torres Strait Islander
• Excellent communication and interpersonal skills
• Demonstrated experience in reception and administration procedures
• Ability to effectively and efficiently plan and organise own workload
• An ability to manage stressful situations
• Ability to work independently and in a team
• Demonstrated willingness to adapt to different situations and tasks on a day-to-day basis
• Well-developed skills and knowledge of Microsoft office suite, in particular; Microsoft Word, Excel, PowerPoint, Outlook and Internet Explorer
• Understanding and knowledge of Aboriginal culture
• Preferred/ Desired Education, Training and/or Competencies
  • Certificate III in Office Administration or equivalent (highly regarded)
  • Previous experience in reception (preferred)
  • Knowledge of Aboriginal Cultural and Historical Issues
  • Experience with communicating to local Aboriginal communities highly regarded
  • Experience in the use of MS Office

Should an applicant be the preferred candidate, background checks (Police check, reference check and Working with Children's Check) will be completed prior to the candidate’s employment being confirmed.

For more information about this position refer to the position description or contact our human resources team on (03) 5442 4947 or [email protected], using the subject line: General Receptionist - Identified - Bendigo enquiry via EthicalJobs.

This is an Aboriginal Designated Position, classified under 'special measures' of section 12 of the Equal Opportunity Act 2010. Only Aboriginal and/or Torres Strait Islander people are eligible to apply.