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Community Fundraising Officer

Black Dog Institute
  • Become a part of a team that is devoted to making the world a healthier place
  • Build strong, long lasting relationships with supporters to ensure the achievement of revenue goals
  • Full time permanent position

About the Institute:

The Black Dog Institute is a Medical Research Institute and a global leader in translational mental health research. We harness the latest technology and other tools to quickly turn our world-class research findings into clinical services, education and e-health products that improve the lives of people with mental illness and the wider community.

We pride ourselves on translating our own world leading Workplace Mental Health research into an award-winning culture that encompasses a holistic view of wellbeing. We aim to create a positive, mentally healthy workplace that recognises the importance of meaningful work, balanced lifestyles, psychological well-being and continual learning whilst being guided by our core values - Collaboration, Compassion, Excellence, Innovation and Respect. We offer:

  • Competitive salaries
  • Salary packaging
  • Commitment to Learning and Development
  • Flexible working hours and work-life balance
  • Generous parental leave policy
  • Pet friendly office
  • Social and team events

About the Role:

Reporting to the Community Fundraising Manager, this position is responsible for building high quality relationships with supporters, to ensure the achievement of revenue goals.

This is a customer service role, accountable for nurturing long term relationships with new and existing community fundraisers to increase revenue, reduce supporter attrition and grow supporter loyalty. The position is responsible for the provision of high levels of customer service to community fundraisers, including excellent inbound and outbound calling, complaint handling when needed, and responding to community fundraisers in a timely and professional manner.

Key Duties:

  • Assist in growing participation in community fundraising events, toward achieving income growth across a variety of fundraising programs, events and activities.
  • Work closely with the Community Fundraising Team to ensure high quality service delivery, rapid response to enquiries and acknowledgement of community fundraisers and their efforts.
  • Support community fundraisers with fulfilment of materials and collateral such as fundraising guidelines, authority to fundraise letters, logo, posters and other materials to assist with their fundraising activities.
  • Inspire supporters and maintain effective relationships with them across a variety of channels including telephone, email, online and face to face where necessary
  • Ensure excellence in customer service standards, responding in a timely, pro-active and helpful manner at all times.

About You:

The successful candidate will have the following:

Essential Criteria

  1. Demonstrated superior customer service skills, high degree of empathy and ability to represent Black Dog Institute in a professional manner at all times, including dealing with difficult or sensitive enquiries.
  2. 1-2 years' experience in a similar fundraising role or customer service role.
  3. Excellent interpersonal and relationship building skills, as well as ability to build rapport quickly and sensitively with people from diverse backgrounds.
  4. Excellent verbal and written communications skills.
  5. Demonstrated computer literacy, including Microsoft Office, and intermediate Excel skills.
  6. Excellent database and data entry skills, with experience in CRM databases, preferably Raisers Edge.
  7. Experience using online fundraising platforms.
  8. Proven skills in time management, organisation and prioritisation of competing deadlines.
  9. Aptitude for creative thinking and flexibility in trying new approaches and solving problems.
  10. Ability to contribute as an active team member and ability to work well with others

Desirable Criteria

  1. Relevant university degree or certification in marketing, business, communications or related discipline.
  2. Previous experience within the non-profit sector and an understanding of charity fundraising.
  3. Some event management experience.

Please apply using the online portal (Apply Now link below) with your resume and cover letter addressing selection criteria outlined in the position description. Candidates who apply via email will not be considered.

Please email [email protected] using the subject line: Community Fundraising Officer enquiry via EthicalJobs if you have any questions or queries.

The Black Dog Institute is an EEO Employer.

Aboriginal and Torres Strait Islander people and encouraged to apply.

How to apply

This job ad has now expired, and applications are no longer being accepted.
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