• Become a part of a team that is devoted to making the world a healthier place
• Collaborate with our fundraising team to deliver income targets for the institutes single giving program
• Permanent Full Time position

About the Institute:

The Black Dog Institute is a Medical Research Institute and a global leader in translational mental health research. We harness the latest technology and other tools to quickly turn our world-class research findings into clinical services, education and e-health products that improve the lives of people with mental illness and the wider community.

We pride ourselves on translating our own world leading Workplace Mental Health research into an award-winning culture that encompasses a holistic view of wellbeing. We aim to create a positive, mentally healthy workplace that recognises the importance of meaningful work, balanced lifestyles, psychological well-being and continual learning whilst being guided by our core values - Collaboration, Compassion, Excellence, Innovation and Respect. We offer:

• Competitive salaries
• Salary packaging
• Commitment to Learning and Development
• Flexible working hours and work-life balance
• Generous parental leave policy
• Pet friendly office
• Social and team events

Job Description

About the Role:

The purpose of the Donor Development Coordinator is to deliver on income targets for BDI's single giving program. The role project manages the implementation and growth of the single giving program, including delivering multi-channel appeals, newsletters and other donor care collateral. The role is also responsible for developing and growing the lifetime value of supporters through implementation of donor journeys and conversion programs, and delivery of a middle donor program and personalised donor care.

Key Duties:

• Ensure successful delivery of appeals program and other single giving campaigns to meet agreed objectives, on time and on budget across a range of channels.
• Prepare campaign briefs, data briefs and production schedules to ensure the effective delivery of direct marketing campaigns.
• Develop and implement Matched Giving Days and other activations to facilitate strong support for campaigns.
• Support the Senior Manager Fundraising in planning and monitoring of the single giving program, including informing budgets, establishing targets and developing campaigns.
• Undertake appeal personalisation strategies, such as clever targeting and segmentation, handwritten notes and specialised appeal packs.
• Undertake welcome phone calls to all new donors.
• Complete post-donation thank-you phone calls to appeal supporters.
• Support the development and active delivery of a new mid-value donor program and journey
• Build one on one relationships with mid-value donors, using a combination of personalisation and automation activities

Desired Skills and Experience

About You:

The successful candidate will have the following:

Essential Criteria

• 2-3 years’ experience coordinating multi-channel fundraising appeals, including strategic use of mail, social media and email across retention, growth and acquisition program
• Demonstrated project management skills and highly organised in end-to-end successful delivery of appeals and campaigns.
• Proven track record in achieving fundraising targets.
• Sound experience in monitoring campaigns, providing campaign updates and evaluating performance for continual improvement.
• Good understanding of donor engagement through effective fundraising copy, messaging and tailoring.
• Strong skills in writing, editing and proof reading, with close attention to detail.
• Sound proficiency in Microsoft Office suite, including very adept in Excel and strong CRM/database proficiency.
• A team player who collaborates effectively, but also takes their own initiative to ensure successful project completion and problem solving.
• Alignment to mental health and wellbeing.

Desirable Criteria

• Previous experience with RE/NXT database.
• Experience with running a matched giving day for an appeal.
• Experience with best practice personalised fundraising, major gifts or middle donor fundraising.
• Experience in design principles, and/or demonstrated creative flair.

Please apply via the link below with your resume and cover letter addressing the selection criteria and your interest in Black Dog Institute.

Due to to volume of applications we receive, only candidates who meet the selection criteria will be contacted. Candidates who apply via email will not be considered.

Advertisements are subject to closing earlier than specified if a suitable candidate is appointed.

Blackdog Institute is committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.