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Service Engagement Manager

Black Dog Institute

About the Institute:

The Black Dog Institute is a Medical Research Institute and a global leader in translational mental health research. We harness the latest technology and other tools to quickly turn our world-class research findings into clinical services, education and e-health products that improve the lives of people with mental illness and the wider community.

We pride ourselves on translating our own world leading Workplace Mental Health research into an award-winning culture that encompasses a holistic view of wellbeing. We aim to create a positive, mentally healthy workplace that recognises the importance of meaningful work, balanced lifestyles, psychological well-being and continual learning whilst being guided by our core values - Collaboration, Compassion, Excellence, Innovation and Respect. We offer:

  • Competitive salaries
  • Salary packaging
  • Commitment to Learning and Development
  • Flexible working hours and work-life balance
  • Generous parental leave policy
  • Pet friendly office
  • Social and team events

About the Role:

The purpose of the Service Engagement and Operations department is to deliver evidenced-based services at scale to manage and prevent common mental health conditions and suicide in workplaces, schools, health settings and the wider community. Services include digital products and platforms, training, resources, and consultancy. To ensure sustainable growth, the Service Engagement and Operations Department leads the development and continuous improvement of resourcing, systems and processes to manage delivery of services at scale.

Key Duties:

  • Promotion and Relationships
  • Proactively identify and approach potential clients, qualify leads, close sales
  • Promote BDI services via client meetings, attendance at relevant conferences and networking events, EDMs, flyers, website updates, and external advertisements
  • Identify, establish and maintain relationships with relevant internal stakeholders (research, clinic, corporate functions)
  • Create and maintain strategic business relationships with external stakeholders, professional partners, client organisations and accrediting bodies
  • Work with internal stakeholders to write applications for tenders and grants to support the delivery of BDI services
  • Identify and write applications for sector awards to have BDI services recognised nationally
  • Respond to training enquiries from clients, establishing scope of work and objectives, generating training proposals and quotations in accordance with established templates and pricing structures
  • Working closely with the Operations and Marcomms
  • Contribute to formulation and implementation of Education Team strategic, operational and business plans, budgets and unit procedures
  • Contribute to reports on education programs and activity for the Board and Annual Report; fulfil reporting requirements to external funding bodies.

About You:

The successful candidate will have the following:

Essential Criteria

  • Degree in Business, Psychology, Management, Marketing or related discipline
  • Minimum 3-5 years’ experience in a similar role
  • Excellent networking, consultation, liaison and negotiation skills, with proven ability to identify and establish new business
  • Demonstrated ability to manage projects and all aspects of program delivery to deadline and budget/targets
  • Proven ability to work independently and contribute effectively as a team member
  • Excellent interpersonal, oral and written communication skills
  • Experience in operating within a high-volume sales environment that focuses on Consultative Sales Approach

Desirable Criteria

  • Relevant experience in mental health and/or the primary health sector

Please apply using the online portal (link below) with your resume and cover letter addressing selection criteria outlined in the position description. Candidates who apply via email will not be considered.

Please email recruitment@blackdog.org.au, using the subject line: Service Engagement Manager enquiry via EthicalJobs, if you have any questions or queries.

The Black Dog Institute is an EEO Employer.

Aboriginal and Torres Strait Islander people and encouraged to apply.

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