• Newly developed position, high performing team
• Based at the Sydney CBD office (currently remote)
• Full-time permanent position

About the Organisation:

A national organisation committed to empowering and providing front-line programs throughout Australia. We are looking for a like-minded individual who is compassionate, dedicated and enthusiastic to be a part of our growing and high performing team and have a strong impact within the non-for-profit sector.

Role Summary

The new position of the Volunteer Experience Manager (VEM) will engage with key stakeholders to ensure that the volunteer voice is heard and recognised. There will be a strong focus strategy development, retention, and recruitment processes as well as reward and recognition. This is a rare opportunity for an outcomes focused professional to take the lead and make informed decisions on volunteer experience strategy using their research and findings.

Key Responsibilities

• Lead and promote developmental volunteer engagement activities and programs across the organisation.
• Oversee, facilitate and support change activities within the organisation, the development of documentation and communication tools.
• Develop and implement of a volunteer engagement program including recruitment, retention and recognition programs.
• Develop and maintain policies, processes and procedures with a focus on volunteers.
• Oversee the recruitment, retention and recognition of volunteers across the organisation, induction processes and the implementation of volunteer rewards and recognition program.

Essential Criteria and success factors of the role

• Suitable tertiary qualifications within the community and volunteer sector.
• Experience in developing and implementing volunteer experience and programs.
• Substantial experience in leading teams, engaging key external stakeholders, strategic management and quality improvements.
• A strong background and experience in customer experience management.
• Experience in developing links with community and consumer organisation such as volunteering Australia and the international association for volunteer effort.
• Previous understanding in leveraging commercial partnerships.
• Experience in the NFP sector is ideal but not necessary.

How to Apply

If this sounds like something that you would be interested in, please apply directly to the advertisement with your tailored cover letter and full resume. There is no closing date for this role, all applications will be reviewed as they are received, and successful applicants will be contacted.

REFERRAL INCENTIVE – If you know someone perfect for this position, please refer them to us for a $300 voucher or a donation to your favourite charity! Find out more here here.

If you have any questions, please direct them to [email protected] using the subject line: Volunteer Experience Manager enquiry via EthicalJobs.