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Clinical Governance and Quality Adviser

Beyond Blue

Beyond Blue’s vision is for all people in Australia to achieve their best possible mental health.

Our mission is to work with the community to improve mental health and prevent suicide.

We aim to achieve this by:

  • Promoting mental health and wellbeing.
  • Being a trusted source of information, advice and support.
  • Working together to prevent suicide.

The Services and Support team at Beyond Blue delivers effective early intervention, treatment and recovery-focused mental health and suicide prevention supports and services, so people can receive help early and recover quickly to ensure their best possible mental health.

The purpose of the Clinical Governance – Centre of Excellence (CoE) position is to oversee and support all clinical governance aspects across the allocated portfolios for Beyond Blue’s services. This role will hold the primary portfolio for the CoE team.

Reporting to the Beyond Blue Head of Clinical Governance, Responsibilities include the provision of clinical advice on policies and procedures, projects, reports, and data interpretation that will contribute to Beyond Blue’s quality improvement processes, risk management systems, and overarching clinical governance framework. The position will also act as a key contact for clinical supervision/peer supervision as required across various Beyond Blue teams. The position will also contribute to the development and continuous improvement of content – ensuring a system of quality and integrity applies to all content in compliance with the Beyond Blue Clinical Governance Framework.

Key accountabilities:

Clinical Governance

  • In conjunction with the Beyond Blue Head of Clinical Governance, continue the development and implementation of a robust Clinical Governance Strategy for allocated portfolios (primary and a secondary portfolio) based on the overarching
  • Beyond Blue Clinical Governance Framework. The primary portfolio for the position will be within the CoE team and the position will provide support to CoE team as per the business partner model. Secondary portfolios will be allocated as per the need of the Clinical Governance team
  • The position will also be required to work closely with the lived experience workforce. Clinical Governance responsibility will have intersection between lived experience and clinical governance for all activities of codesign and community participation. This position will be directly responsible for clinical advice, clinical risk mitigation and escalation for all clinical matters related to any activity within the CoE team
  • The position will work closely with the Head of Community Experience to develop and maintain relationships with key stakeholders to ensure the application into practice of a system of quality assurance, reporting and clinical effectiveness
  • It will partner with teams within CoE and other teams (when required) within Beyond Blue and conduct screening and assessments of volunteers and external participants to mitigate any clinical and organisational risks.

Content - development, review, and continuous improvement

  • As a clinical subject matter expert, work in conjunction with the members of the teams within the allocated portfolios to develop a robust content development, review and continuous improvement process to ensure all content accurately reflects current best practice and evidence-based principles
  • Work with internal and external subject matter experts and stakeholders to ensure content quality control and appropriateness as per relevant standards and frameworks

Clinical Risk Management and Quality Improvement

  • Develop and implement measures to ensure Clinical Quality Improvement. For example, develop performance measure tools, develop audit schedules and conduct reviews as per the relevant standards and frameworks (i.e. documentation and clinical practice audit) in conjunction with delivery partners
  • Lead program clinical risk management processes and procedures, actively identifying, monitoring and managing areas of key risk and lead appropriate escalation and responses in accordance with the Beyond Blue risk management processes
  • As part of the Clinical Governance team, provide advice/support on any escalation of clinical incidents, distressed callers, clinical support to community members and staff within Beyond Blue and other events relevant to any clinical risks
  • Be the process lead for all reviews and investigations related to any feedback and investigations.

Education/qualifications

  • Tertiary qualification in psychology, social work, occupational therapy, psychiatric nursing or similar with at least 3 years’ experience in mental health service provision
  • Current APHRA/other relevant registration as applicable to the professional stream.

Knowledge/skills/experience

Essential

  • Experience in working across health or community sectors in governance and operational roles
  • Extensive understanding and working knowledge of the Clinical Governance principles and relevant standards (particularly clinical mental health experience)
  • Clinical data analysis and reporting experience
  • Able to influence and create change within an established program and services
  • Knowledge and experience in risk management, governance and quality improvement
  • Excellent written and verbal communications skills, presentation skills, and attention to detail.

Desirable

  • Experience working on mental health promotion initiatives and suicide prevention; and/or education settings
  • Further education/study in change management, governance or equivalent
  • Experience in developing health related instructional design modules and frameworks.

Beyond Blue is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity, sexual orientation, disability or age. We strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access the Beyond Blue Innovate Reconciliation Action Plan 2020-2022.

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