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CX Improvement Specialist - Flexible Location

Beyond Blue

Beyond Blue’s vision is that all people in Australia achieve their best possible mental health. Our mission is to work with the community to improve mental health and prevent suicide. We aim to achieve this by:

  • Promoting mental health and wellbeing
  • Being a trusted source of information, advice and support
  • Working together to prevent suicide.

Beyond Blue’s values are Collaboration, Respect, Enthusiasm, Excellence, Innovation and Integrity.

Community is at the heart of everything we do. Our success is dependent on our deep commitment to actively listen to, understand, partner with and respond to community experience and needs. That is why as we deliver our Beyond 2020 Strategy, we are taking some important steps towards becoming an even more community centric organisation.

The purpose of the CX Improvement Specialist role is to support the development and implementation of the Beyond Blue’s CX strategy, toolkit and roadmap. The delivery of the CX Strategy is critical in delivering the improvement of experiences, systems, processes, culture and capability resulting in high impact improvements to overall service delivery and customer experience for the community. This role requires a passion for identifying opportunities for improvement and innovation, applying analytics skills, evaluation and monitoring toolsets, alongside taking a human centred and design thinking approach.

The role will also hold the overarching strategic view of CX benchmarking across our product, service and people ecosystem, working with a range of teams across the organisation.

Our success is defined by our internal stakeholders being inspired by the activities we undertake and how we demonstrate the use of CX tools and skillsets to design innovative community experiences

This is a terrific opportunity to work within an organisation that is in a growth phase and be part of shaping the future outcomes for the community.

Beyond Blue is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity, sexual orientation, disability or age. We strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people.

Applicants are encouraged to view the Beyond Blue Innovate Reconciliation Action Plan 2020-2022.

To apply, Applications should include a current CV with a cover letter that addresses why you would consider yourself to be a cultural addition to Beyond Blue and how your skills and experience would be attributes to the position. For detailed information about this position including the closing date, please refer to the position description on our careers page.

Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and where required a Working With Children Check.

NOTE: Short-listing of candidates will commence prior to the closure of this role, so please do not delay submitting your application. Interviews to commence mid August.

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