Beyond Blue has been providing supports and services to people in Australia for 20 years.

We are Australia’s most well-known and visited mental health organisation, focused on supporting people affected by anxiety, depression and suicide. We don’t ever take this position for granted nor do we rest on our laurels.

Why our people are important

Beyond Blue is all about people – Our vision is to see all people in Australia achieve their best possible mental health.

With the community at the heart of everything we do, we value having employees with diverse skills and experiences, who bring their whole selves to work, creating a healthy culture that reflects the community we serve.

It takes a high-performing and engaged workforce built on our values of collaboration, respect, enthusiasm, excellence, integrity and innovation to deliver the support and services which allows us to be a trusted brand in Australia.

What we can offer you

• An incredibly supportive and creative team environment, working alongside other highly talented professionals who strive for greatness every single day
• A strong commitment to your professional development, personal development, and mental health
• A truly flexible hybrid working model
• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Professional development plans & ongoing training.

The Fundraising and Philanthropy Team

The Fundraising and Philanthropy team is a dynamic, fun and results-oriented team of 20 who work hard to ensure Beyond Blue’s 24/7 Support Service is fully funded with the support of donors, community fundraisers, business supporters, corporate partners, major donors and bequestors.

About the role

The Fundraising Coordinator is responsible for working across community fundraising, challenge events, business supporters and donor enquiries. Reporting to the Community Fundraising Manager, the Fundraising Coordinator will:

• Provide exceptional front-line customer service to our supporters through phone and email
• Resolve complex supporter queries in a professional and compassionate manner
• Manage the end-to-end outcome of each enquiry, ensuring issues are resolved in a timely manner.
• Support with reporting and data management needs of the team
• Carry out engagement plans with top fundraisers, always finding ways to thank, honour and re-engage them.

About you

We’re looking for someone with:

• Exceptional customer service, written and verbal communication skills
• Background in fundraising or demonstrated experience in a similar front-facing customer service role
• Ability to form strong connections with individuals in a short period of time
• Attention to detail to keep our donor and fundraiser records up to date
• Willingness to learn all things fundraising
• Warmth and passion for giving love to our fundraisers and donors!

If you have exceptional customer service skills homed in previous fundraising roles, the retail or hospitality sectors, we are keen to hear from you!

To apply

Applications should include a current CV with a cover letter that addresses why you would consider yourself to be a cultural addition to Beyond Blue and how your skills and experience would be attributes to the position.

For detailed information about this position including the closing date, please refer to the position description on our careers page (Please refer to the Careers page on our website).