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Care Consultant

  • Are you interested in supporting older Australians to live at home?
  • Salary packaging benefits - $15,900 tax free
  • Permanent full-time servicing at South East region

As a Christian organisation, with a heritage of service spanning 160 years, we serve older people and those who are vulnerable or marginalised by providing a range of accommodation, care and community services.

To find out more please visit: http://www.anglicare.org.au.

About the Role:

Reporting to Anglicare At Home’s Care Consultant Manager, you will deliver excellent customer service to all potential new clients / families / advocates, by ensuring referrals are responded to professionally and promptly, and clients are expertly assessed. You will support the growth of Anglicare At Home by show casing our point of difference and enhancing opportunities. This is to be undertaken in line with the organisation’s Christian vision, mission, values and strategy, and quality and compliance requirements.

Responsibilities include (not limited to):

  • Ensuring smooth transition from sales intake to the start of care, establishing trust and credibility with potential new clients and their families
  • Delivery of client care by comprehensively assessing clients’ needs and goals, preparing initial care plans and budgets in partnership with the client and family
  • Ensuring a comprehensive understanding of Anglicare’s strategy, aged care standards and relevant policies and procedures
  • Ensuring that all client documentation is completed in a timely and accurate manner.

This is a permanent full-time servicing at South East region.

Skills knowledge and experience:

  • Diploma of Service Coordination/Community Services, and/or equivalent relevant qualification
  • Previous experience in delivering exceptional customer service
  • Previous experience in the care sector and previous experience in undertaking comprehensive assessments in a home setting
  • Previous experience is a sales role (highly desirable)
  • Current driver’s licence
  • Demonstrated experience in the use of technology and systems.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.

Jesus Christ honoured, lives enriched and communities strengthened.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice.

How to apply

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