• Contribute to life changing program
• Multiple roles available - casual shifts and two year fixed term (0.6EFT to 0.8EFT), immediate start
• $32.87 per hour + 25 % casual loading for casual roles
• $64,951 base (Prorata) + super + salary sacrifice for fixed term positions
• Penalties and site allowances
• Shifts will be overnight only

About Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high-quality housing to an innovative range of support, education, and employment services, we bring solutions to homelessness under one roof for thousands at risk or experiencing the crisis and trauma of homelessness. With over 400 staff working across 14 locations in metropolitan Melbourne, we combine direct action with advocacy, research, and innovation to drive widespread change.

About the role

The Concierge will primarily be responsible for the administrative operations and incident management. This includes monitoring CCTV, regular walkthroughs on each floor, undertake laundry duties, support clients with delivery of personal items and food, and responding appropriately to incidents and emergencies as they arise. In addition, the position will undertake a range of administrative tasks and other tasks as determined by the Coordinator and/or Program Manager.

The Concierge will work collaboratively with Support Workers and hospital staff to ensure the ongoing comfort of the clients. Concierge provide support to clients, maintain safety within the accommodation service and provide an effective, safe and well-functioning environment. Concierge will offer careful consideration of the residents' individual and diverse needs whilst encouraging the residents' independence, empowerment, autonomy and dignity. The role will be based in Fitzroy.

About you

To be successful in this role, you will have experience working within the homelessness sector in a security, engagement or reception role. You will have excellent interpersonal skills including strong written and verbal communication. You will have proficient IT skills and have the capacity to willingly engage with people with complex needs to build rapport and trust.

This role will provide you with an opportunity to work collaboratively with your team members to ensure the ongoing well-being of tenants. You will also be joining an organisation that is passionate about solving homelessness in Melbourne.

Note: Full COVID-19 vaccination, Working with Children and police checks are mandatory at Launch Housing.

Why you'll love working at Launch Housing

We believe housing is a basic human right and our values of empowerment, fresh thinking, agility, leadership and courage underpin everything we do. If you want a career where you can make a real difference, and you are passionate about our mission to end homelessness, then consider working with Launch Housing! Our employees are spread across 14 different sites within metropolitan Melbourne.

In return we offer great staff benefits including:

• Work for a value-based organisation with a clear mission and vision
• Positive and supportive team
• Training and career growth opportunities across Launch Housing

To obtain a full position description and to apply for this opportunity, click apply now & enter ref code: 5702686.

Please submit a cover letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Heidi Sanford on 0429 157 043.

Launch Housing is committed to child safety and is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise, and encourage people with a Lived Experience of Homelessness to apply.