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Program Manager - Crisis Accommodation

Launch Housing
  • People-centred work culture, progressive & values driven organisation
  • Integral leadership role
  • 4 weeks annual leave plus 1-week well-being leave
  • $101,250 per annum + super + salary packaging option
  • Great Southbank location, close to public transport and cafes

Who we are

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high-quality housing to an innovative range of support, education, and employment services, we bring solutions to homelessness under one roof for thousands at risk or experiencing the crisis and trauma of homelessness. With over 400 staff working across 14 locations in metropolitan Melbourne, we combine direct action with advocacy, research, and innovation to drive widespread change.

The Getting Housing portfolio focuses on people in housing crisis and leads key strategic activities such as igniting our Melbourne Zero campaign, provide a highly responsive outreach and Entry Point service for people experiencing homelessness and runs our extensive crisis accommodation service.

Why choose Launch Housing

We believe housing is a basic human right and our values of empowerment, fresh thinking, agility, leadership and courage underpin everything we do. If you want a career where you can make a real difference, and you are passionate about our mission to end homelessness, then consider working with Launch Housing! Our employees are spread across 14 different sites within metropolitan Melbourne.

In return we offer great staff benefits including:

  • Work for a value-based organisation with a clear mission and vision
  • Positive and supportive team
  • Wellbeing days (on top of annual leave) + Purchased Leave options
  • Gender neutral paid parental leave
  • Training and career growth opportunities across Launch Housing

How you'll transform lives

Reporting to the Group Manager, Crisis Accommodation, you will be responsible for the day-to-day management of all housing support services run out of Launch Housing's Southbank residential facility.

These services currently include temporary accommodation (for up to eight weeks with a possibility of extension), case management, transitional support and other services for couples and single adults experiencing homelessness. Southbank's residential facility includes 46 rooms, 41 for singles and 5 for couples. Southbank also provides a Therapeutical Model which includes the Alcohol and Other Drugs service, the Enhance Engagement and Peer Support Programs.

You will be empowered to review the crisis service offerings at Southbank whilst collaborating with multi-disciplinary teams and the Group Manager - Crisis Accommodation, in order to adapt service models to reflect contemporary practice in a crisis setting, and to consider options to remodel these services as part of the broader service system.

In this role you will:

  • Provide leadership to Coordinators and oversee the activities of all Southbank's staff to ensure the provision of consistent and high-quality services
  • Ensure Southbank staff participate in Launch Housing's communities of practice/expertise for client cohorts with particular needs (e.g. AoD, rough sleepers, FV)
  • Ensure the appropriate supervision and performance development of staff in accordance with relevant Launch Housing policies and procedures
  • Actively support the review & re-design of crisis services
  • Manage all critical incidents and other risks that arise at the facility in accordance with Launch Housing policy and DFFH requirements
  • Support a culture and program of continuous improvement, provide direction to ensure the and support a high-performance culture focused on client outcomes and impact, and the wellbeing of staff

For further information on the role please refer to the position description attached.

Note: If successful you will be required to be on call - 4 weeks per calendar year.

​Who we're looking for

The successful candidate will be an authentic, inspirational and caring leader who will uphold our company values. You deliver results and create opportunities that transform lives and motivate a diverse group of people, you will bring:

  • Tertiary qualification and substantial experience in client facing human services, social work or other relevant discipline, with a preference for an understanding of housing and homelessness policy, context and systems
  • Program or service coordination/management experience within the community and/or public sectors
  • Demonstrated experience in the provision of high-quality initial assessment, planning and prioritisation programs 
  • Sound people leadership skills, experience in managing staff and striving for consistency in performance and behaviour
  • Understanding the effect of trauma on clients and vicarious trauma on staff, and ensuring staff well-being and sound practices to support clients
  • All applicants must have the right to work in Australia and will be required to complete a Working with Children Check and Police check. We acknowledge Lived Experience as unique expertise and encourage people with a Lived Experience of Homelessness to apply.

​How to apply

Please see the full position description attached below. To apply for this opportunity, click Apply Now. Please include a cover letter addressing the Key Selection Criteria of the position description with your CV to be considered.

If you would like additional information please contact Clara Bedoya, Group Manager, Crisis Accommodation at Clara.Bedoya@launchhousing.org.au using the subject line: Program Manager - Crisis Accommodation enquiry via EthicalJobs.

All applicants must have the right to work in Australia and will be required to complete a Working with Children Check and Police check.

Launch Housing is committed to child safety. We have zero tolerance for child abuse.

Launch Housing is an Equal Opportunity Employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, gender diverse, intersex or queer.

We acknowledge Lived Experience as a unique expertise, and encourage people with a Lived Experience of Homelessness to apply.

Ref code: 5783207

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