Bridge Housing is a leading Tier 1 NSW Community Housing Provider that sources and develops social and affordable housing for people on moderate-to-low incomes.

We manage over 3,400 properties housing more than 5,000 residents. Our mission is "To improve lives through affordable homes and quality services." We deliver our services in a Socially Responsible, People-Focused way. We are Committed and Passionate, Relationship Builders, and we are Professional and Act with Integrity.

Bridge Housing was awarded Best Workplace by the Voice Project both in 2019 and 2020. This is a testament to our culture - a place where our people want to come into work each day and make a difference.

Bridge Housing offers a supportive, diverse, and inclusive culture. In 2019 we were recognised as an Inclusive Employer 2019 -20 by the Diversity Council Australia.

WHAT YOU CAN EXPECT

At Bridge Housing, you can expect a friendly values-based culture, above award pay and a very rewarding benefits program that includes study assistance and study leave, team building, monthly massages, reflexology, flex leave, development and a day off for your birthday!

ABOUT THE ROLE

We have two opportunities of Customer Service Officer, Assets available in our Haymarket office. The roles are 3 months, fixed term with a view to extend.

As Customer Service Officer, Assets you will be responsible for providing excellent client service to Bridge Housing tenants requiring responsive maintenance.

YOUR RESPONSIBILITIES INCLUDE:

• Support Bride Housing to meet service delivery standards and maintain high levels of customer satisfaction by responding to all tenant enquiries and request within the service levels outlined in the Customer Service Charter.
• Support Bridge Housing maintain high levels of quality client service to its tenants by communicating effectively with tenants, ensuring they are kept well informed of timeframes in line with service agreements and the repair priority list.
• Coordinating maintenance works with approved contractors and ensuring works are carried out in line with service agreements and the repair priority list
• Support Bridge Housing to continually improve its client service by implementing relevant tenant feedback processes.
• Assist the Assets team maintain good governance and administration of Responsive Maintenance works by keeping accurate records, files and information in the relevant system and providing accurate information and reporting as agreed.
• Support the Assets team meet its regulatory and safety requirements by maintaining up to date contractor details, escalating serious or unresolved issues and adhering to relevant Bridge Housing and Asset policies and procedures.
• Support the Assets team meets its financial goals and obligations by ensuring contractor invoices are accurate and coordinating maintenance work that demonstrates the responsible use of the responsive maintenance budget.

PLEASE RESPOND TO THE FOLLOWING ESSENTIAL CRITERIA IN YOUR APPLICATION LETTER:

• Minimum three years' customer service experience
  • Intermediate skills in Microsoft Office Suite
  • Excellent verbal communication skills
  • Experience in an asset related environment desirable

Salary and Classification:

These roles are classified as a 3 within the Social Community, Home Care and Disability Services Industry Award 2010. The salary for the role is $69,016 -$73,996 + Super + Salary Packaging.

For a confidential discussion, please contact Natalie Lenton on 02 8324 0877. For a copy of the position description please email [email protected], using the subject line: Customer Service Officer, Assets enquiry via EthicalJobs.

Attach an up to date resume and include a covering letter that outlines why you would like to work at Bridge Housing and how your skills and experience meet the essential criteria.

Final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records are not automatically barred from applying for this position. All applications will be considered on its merits.

Please no contact from Agencies.