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Housing Manager

Bridge Housing
  • Join an Award Winning Tier 1 Community Housing Provider
  • Great Benefits and Fantastic Organisational Culture
  • Be Part of an Organisation That Really Makes a Difference

Bridge Housing is a leading Tier 1 NSW Community Housing Provider that sources and develops social and affordable housing for people on moderate-to-low incomes.

We manage over 3,400 properties housing more than 5,000 residents. Our mission is "To improve lives through affordable homes and quality services." We deliver our services in a Socially Responsible, People-Focused way. We are Committed and Passionate, Relationship Builders, and we are Professional and Act with Integrity.

Bridge Housing has a strong commitment to addressing homelessness through a Housing First approach. We are offering a unique opportunity for a housing manager to manage one of two, Housing First portfolios within our organisation to support us deliver on this commitment.

Bridge Housing was awarded Best Workplace by the Voice Project both in 2019 and 2020. This is a testament to our culture - a place where our people want to come into work each day and make a difference.


At Bridge Housing, you can expect a friendly values-based culture, above award pay and a very rewarding benefits program that includes study assistance and study leave, team building, monthly massages, reflexology, flex leave, development, gifted leave including a day off for your birthday!


We are offering a unique opportunity for a permanent Housing Manager (Housing First) based in our Goulburn Street Office.
This role will support us deliver on our commitment to addressing homelessness commitment. Ideally, you will have previous experience in tenancy management either in community, real estate or government.

As Housing Manager, you will be the main point of contact for tenants in your portfolio. You will deliver excellent customer service with a team of dedicated colleagues, focused on improving lives through the delivery of quality housing services. You will work in partnership with service providers and provide proactive tenancy management to sustain tenancies and improve communities. The Housing Manager role reports to the Team Leader, North.


  • Delivering consistent and quality customer service to internal and external stakeholders
  • Managing, responding to, and resolving tenant queries and concerns in a fast paced, dynamic environment
  • Managing tenant complaints and appeals to effective resolution
  • Managing tribunal representation
  • Conducting regular property inspections
  • Referral of tenants to relevant support providers, as well as other Bridge Housing services, such as the tenant advisory group
  • Managing individual financial targets, including maximising rent income, as well as reducing rental arrears, tenant debt, voids and vacancies, bonds and recharges
  • Accurately recording all tenant information in Bridge housing's tenant management system


  • Experience in driving a customer service culture, particularly with managing complex clients
  • Excellent written and verbal communication skills
  • Experience of working in a fast paced, dynamic environment, whilst remaining client focused
  • Experience in managing compliance to policy and procedure
  • Strong IT skills, including intermediate Microsoft Office skills (Word, Excel, Outlook)
  • Experience and understanding of the support service sector, and demonstrated relationship building skills
  • A can do attitude, with a willingness to do what it takes to sustain a tenancy and a commitment to the principles of Housing First.
  • Current NSW Driving License

Desirable criteria:

  • Knowledge of the Residential Tenancies Act 2020
  • Experience in representation at the NSW Civil and Administrative Tribunal (NCAT)
  • Knowledge and experience of using housing/tenancy management systems
  • Ability to meet arrears, vacant, void and budgetary KPI's
  • Sound understanding of housing management, ideally in a social housing context will be highly regarded


  • Be positive and resilient
  • Be passionate about excellent customer service
  • Hold relevant tertiary qualifications and/or equivalent work experience or transferrable skills
  • Possess excellent presentation, communication, and negotiation skills
  • Demonstrate strong organisational and time management skills
  • Be an excellent relationship manager with the ability to build confidence and trust

Salary and Classification:

This role is classified as a Level 4 within the Social Community, Home Care and Disability Services Industry Award 2010. The salary for the role is $81,590- $87,788 + Super + Salary Packaging.

Apply using our candidate portal via the Apply Now link.

Attach an up to date resume and include a covering letter that outlines why you would like to work at Bridge Housing and how your skills and experience meet the essential criteria.

Final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records are not automatically barred from applying for this position. All applications will be considered on its merits.

Please no contact from Agencies.

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