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My Mental Health Service Navigation Officers x2

Brisbane North PHN
  • 1 part-time (0.8 FTE) maternity leave cover position and 1 full-time position available
  • Work for a leading health organisation, as part of a skilled and enthusiastic team
  • Generous salary packaging, 5 weeks' annual leave pro rata, and free parking

About the Company

Brisbane North PHN supports clinicians and communities in Brisbane's northern suburbs, Moreton Bay Regional Council and parts of Somerset Regional Council. It covers approximately 4,100 km2 of urban, regional and rural areas, with a population of over one million.

Our vision is a community where good health is available for everyone. We work with others to create and deliver the best possible health and community care system for the people of our region.

Our PHN’s goals:

  • Be informed and led by community voice
  • Re-orient the health system toward care close to home
  • Build capacity of providers to meet health needs of our region

The PHN’s values:

  • Collaboration: We build strong and enduring relationships to achieve our shared goals.
  • Diversity: We are inclusive, fair and responsive to different needs.
  • Integrity: We are transparent, respectful and work to the highest standards.
  • Courage: We lead new approaches, learn and improve.
  • Impact: We deliver outcomes for our community.

About the role

Based at our Lutwyche office, two unique opportunities exists to assist people to connect to the mental health services they need, by assessing individual need, referring to appropriate services and assisting with service navigation, within a stepped care approach.

One is a full-time role (base salary $63-68k per annum), and one is a 0.8 FTE (30hpw) maternity leave cover role (base salary $50,400-$54,400 (FTE $63-68k) per annum).

Duties and Responsibilities

  • Service navigation – maintain a working knowledge of current local service providers and support agencies in order to provide appropriate information and/or facilitate contact with more relevant services or agencies
  • Act as the first point of contact and provide excellent customer service for all mental health referral enquiries, responding to phone, web-based and/ or email requests from a range of stakeholders including clients and carers, service providers and health professionals
  • Undertake assessment of need, using a range of evidence based tools and processes to ensure referrals are progressed as per agreed processes and timeframes
  • Assist service providers with knowledge on service availability as required
  • Provide support coordination via the telephone to a small caseload of participants while connecting them to external services
  • Perform high quality data entry into the internal assessment management system
  • Assist the program manager and Service Navigation Coordinator with developing and implementing relevant policies and procedures
  • Represent the organisation on relevant committees, advisory groups, and events as they relate to the role and organisational objectives
  • Provide crisis support/ intervention in the event of a call or referral regarding a person at risk
  • Assist with technical support and additional administrative duties
  • Work alongside team to complete tasks in a shared workload capacity.

Skills and Experience

  • A Bachelor level or higher degree (or equivalent experience) in health services, social sciences or other related discipline
  • Significant experience in a human services environment, particularly experience in understanding service delivery and how it can best deliver for participants with complex needs
  • Extensive practical experience in working with people with severe and persistent mental illness with complex needs
  • Experience problem solving and decision making in order to prioritise and coordinate support for clients with complex needs
  • Minimum of intermediate skills in Microsoft Word, Outlook, Excel, SharePoint and PowerPoint
  • Professional phone manner and exemplary customer service skills.

Benefits

  • Competitive salary + 10% superannuation and 17.5% leave loading
  • Generous salary packaging arrangements available
  • 5 weeks annual leave pro rata per annum
  • Free parking
  • Flexible working hours
  • Professional development funding available
  • Employee Assistance Program

Culture

Brisbane North PHN offers the successful candidate the chance to work for a dynamic and innovative organisation. You will enjoy working with our supportive staff and the learning opportunities provided from the exposure to a range of diverse projects.

Review the full position description at brisbanenorthphn.org.au/about/careers.

Direct any queries about the role to [email protected], using the subject line: My Mental Health Service Navigation Officer enquiry via EthicalJobs.

We are committed to achieving a diverse workforce and strongly encourage applications from people of Aboriginal and Torres Strait Islander heritage, people from culturally diverse backgrounds, people with lived experience of mental illness and people with disabilities.

How to apply

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