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Program Support Officer - Initial Assessment & Referral and Service Navigation

Brisbane North PHN
  • Flexible start and finish times, and work from home up to 3 days per week
  • Salary packaging, 5 weeks’ annual leave, individual professional development
  • Kitchen breakout zone, social team environment, and free undercover parking

A vibrant new team is seeking a dedicated Program Support Officer who will work collaboratively to provide high level program administration across a number of functions. This role will engage with a wide range of stakeholders and will provide exceptional service to both internal and external customers.

This role can be part-time (0.8 FTE) or full-time, depending on the successful candidate’s preference.

About the role

Be part of a committed and caring team responsible for providing vital Service Navigation to our community and enhancing the quality and efficiency of referrals for people seeking mental health support across Brisbane North.

Provide project support and coordination to the My Mental Health Service Navigation and Initial Assessment and Referral (IAR) functions within the Mental Health Reform team.

This is a fantastic opportunity for an individual who enjoys working as a team to deliver on project objectives, engaging with stakeholders with respect and integrity and contributing to a culture of continuous quality improvement.

Duties and Responsibilities

  • provide extensive and high-quality administrative support and project coordination to the Service Navigation and Initial Assessment and Referral (IAR) functions
  • support administration of the IAR GP Training program including the delivery of both face-to-face and online training events
  • support the management, upkeep, and maintenance of the My Mental Health website

About you (see Position Description for full Selection Criteria)

  • qualifications/ demonstrated experience in a range of administrative and project support including organising meetings, taking minutes and diary management in a computerised work environment
  • intermediate to advanced skills in Microsoft Word, Outlook, Excel and PowerPoint
  • exemplary phone and customer service skills, including experience dealing with confidential and sensitive information in a professional manner

About us

Our vision is for community where good health is available for everyone. We work with others to create and deliver the best possible health and community care system for the people of our region. We strive towards this by listening to the community, reorienting the health system toward care being closer to home and building capacity of providers and partners to meet health needs. We are passionate about living our values each day: collaboration, integrity, diversity, courage, and impact.

Joining us means a…

  • Great workplace culture with exposure to a wide range of programs
  • Flexible work options (including work from home up to 3 days per week, flexible hours, accrued days off, and flexible start/finish times)
  • Generous salary packaging arrangements, including NFP tax fee benefits
  • Annual professional development funding
  • Modern Lutwyche office base with free undercover parking
  • Five weeks' annual leave pro rata per annum
  • Early access to long service leave
  • Social and friendly work environment, great kitchen breakout facilities and close to shops, cafes and transport
  • 17.5% leave loading
  • Access to Employee Assistance Program for you and your family

Apply to join our team

To apply please -

Brisbane North PHN has a mandatory vaccination policy, and the successful candidate will be required to provide evidence of their COVID-19 vaccinations.

We are committed to achieving a diverse workforce and strongly encourage applications from people of Aboriginal and Torres Strait Islander heritage, people from culturally diverse backgrounds, people with lived experience of mental illness and people with disabilities.

How to apply

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