Canteen Australia's logo

IT Support Officer

Canteen Australia

About Canteen

Just when life should be full of possibilities, cancer can crash into a young person’s world and shatter everything. Canteen provides young people impacted by cancer, and their parents, with access to a team of Allied Health Professionals who deliver programs, counselling, and a range of other group and individual support activities.

Benefits & Culture

Canteen’s unique culture offers an inspiring, rewarding, and purposeful experience enabling you to be at your best, together with a range of benefits including tax-effective salary packaging, generous leave entitlements, and professional development opportunities.

Job Summary

Canteen is known as one of the most innovative nonprofit organisations in Australia in using data and technology to support young people and their families impacted by cancer.

As the IT Support Officer, you will work closely with all staff to support them as they fulfill their different roles. Your involvement will be critical so that all staff has the tools and technologies at hand to help young people impacted by cancer. This is a hands-on role, and the type of tasks you will find yourself working on daily include:

  • Managing our ticketing system and contacting end users to solve any IT related issue that might be stopping them from fulfilling their duties
  • Troubleshoot level 1 & 2 support for hardware and software issues, escalating as required
  • Administer and manage IT systems and user accounts
  • Ensuring all staff are onboarded and offboarded smoothly
  • Management and set up of hardware including desktops, laptops, tablets, phones, mobiles, and printers
  • Maintenance of all IT infrastructure
  • Contribute to ongoing IT improvement projects and initiatives

Selection Criteria

Qualifications

  • Bachelor’s degree in information technology or relevant experience in the area.

Knowledge/Skills/Experience

  • 2+ years of experience in a technical role providing support to end-users

Organisational Skills

  • Exceptional Customer service engagement
  • Outstanding verbal and written communicator
  • Ability to assist stakeholders in a warm and friendly manner
  • Ability to document technical instructions for crucial IT processes

Personal Attributes

  • Strong work ethic
  • Critical thinker
  • Patient and empathetic
  • High-level attention to detail
  • A people person and intuitive networker
  • A self-starter, disciplined and determined approach
  • Possessing an enthusiastic and “make it happen” attitude, desire to work for Canteen, affinity with our Mission

Employment Details:

  • Location: Sydney office
  • Job type: 2 year maximum term contract, full time
  • Hours of work: 5 days / 37.5 hours per week

Application Details:

Applications are reviewed on a rolling basis (daily). Suitable applicants will be interviewed as soon as identified. Please click Apply Now and submit your CV and covering letter addressing the selection criteria.

Only applicants selected for an interview will be contacted and must be prepared if successful to undergo a National Police Check and Working with Children Check. As an Allied Health organisation, Canteen employees are required to have received two doses of an approved COVID-19 vaccine. These requirements are essential to gain employment with Canteen and your vaccination status will be discussed as part of the recruitment and selection process.

How to apply

This job ad has now expired, and applications are no longer being accepted.

Email me more jobs like this.

Daily