• Join Canteen and help young people affected by cancer in a caring and compassionate team culture
• Make a difference by impacting the lives of young people affected by Cancer.
• Be a part of an inspiring, purposeful and transformative team culture.
• Based in Sydney or Melbourne
• $60,000+ super and benefits

About us

Canteen and Cancer Hub acknowledge Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples and sovereign custodians of this land. We pay our respects to Elders past, present and emerging. Canteen and Cancer Hub are committed to the safety and wellbeing of children and people of all ages. We welcome all people including those from diverse backgrounds, faiths, sexual orientation and/or gender identities.

Canteen, Camp Quality and Redkite (Alliance Partners) are working together to provide Cancer Hub – a digital hub to help families impacted by cancer more easily access the practical and emotional support they need, when they need it.

Canteen is dedicated to supporting young people and their families affected by cancer. Founded by young cancer patients, our mission is to provide essential programs, services, and resources that positively impact the lives of 12–25-year-olds facing their own diagnosis, dealing with a close family member's cancer, or grieving the loss of a loved one. We believe in the transformative power of our team, and together, we aim to make a meaningful difference in the lives of those we serve.

National Intake is one of the services offered by Cancer Hub. The National Intake Support Officer (NISO) is a critical role which is the first point of contact for all young people, families and referrers seeking support from Cancer Hub and Alliance Partner services. The NISO is responsible for answering our phone lines/email inquiries and providing information to people about the services available and the process of intake/triage.

About our benefits

We connect, we empower, we challenge, and we are real. These values ground the way we work at Canteen and Cancer Hub, and underpin a culture that brings people together, collectively, in an inspiring and positive way. Being a part of our team offers you a rewarding, purposeful and genuine experience, with endless opportunities. Find out more on our LinkedIn Life Page.

• Base Salary + Superannuation + Not-For-Profit Salary Packaging (up to $15,900 of your salary tax-free).
• 5 Weeks Annual Leave.
• Learning & Development opportunities.

About our role

1. Service Delivery: Deliver first point of contact support via telephone or email, providing information about Cancer Hub, Canteen, Camp Quality and Redkite and the intake process as well as administrative tasks such as booking appointments and data collection/documentation.
2. Stakeholder Engagement: Contribute to key stakeholder relationships, working collaboratively with all services under Cancer Hub, Alliance Partners and other stakeholders to ensure young people and families receive access to the supports that best meet their needs.
3. Team Collaboration and Program Development: Collaborate and consult with peers/across Cancer Hub/Canteen/Alliance; sharing practice through teaching and learning opportunities; contributing to team projects and overall development of the service.

About You

• Minimum 2 years proven experience in a similar role
• Experience handling sensitive information.
• Demonstrated ability to maintain professional administrative responsibilities such as case notes, report writing, data entry and other communications in a timely manner.
• High level communication and networking skills.
• Excellent computer and digital communication skills including in the use of MS products and Salesforce (or similar CMS).
• Demonstrated customer service experience and a warm and empathetic approach to responding to inbound enquiries from a range of stakeholders such as health/service professionals, bereaved families, cancer patients, and young people.
• Experience with Medicare billing (not essential but preferred).
• Demonstrated ability to work independently and within a team.
• Demonstrated excellent interpersonal and communication skills across a variety of mediums.
• Willingness to participate in supervision (group and individual) and team meetings.
• Flexibility to travel interstate if, and when required.
• Warm and approachable, ability to listen actively, friendly and professional.
• Highly motivated with the ability to handle multiple competing demands.
• Highly organised, has strong administrative skills and attention to detail oriented.
• High level of communication skills.

Due to the nature of Canteen and Cancer Hub’s work, you will be required to (very) occasionally work weekends and evenings. Advance notice will be given when this is the case, and Canteen does have a Time off in Lieu policy for taking leave as agreed with the supervising manager.

If you’re passionate about what you do and are ready to make a difference, apply now. Applications close on the 24th of June 2024. Do not delay in applying as we will be reviewing applications periodically during this time. Please submit your Resume and Cover Letter outlining your relevant experience.

Only applicants selected for interview will be contacted.

Employment Expectations

To ensure an ongoing commitment to the success of Canteen, all applications must be able to:

• Successfully complete and maintain a current National Police Check and Working with Child Check relevant to the individual’s state jurisdiction.
• Undergo an extensive screening process prior to appointment to guarantee the safety of all Canteen’s stakeholders.
• Provide at least two direct referees to ensure a successful reference check is completed.
• Provide relevant copies of professional qualification/s stated on the application.