Canteen Australia's logo
More from this Employer
Canteen Australia's logo

Senior Online Counsellor - Remote / Work from Home

Canteen Australia

Position Summary:

As the Senior Online Counsellor, you will carry a caseload which may have young people and parents with higher needs or who are experiencing greater complexity in their circumstances. You will also be involved in the provision of mentoring and support to junior colleagues, act as an immediate escalation point to Online Counselling Staff, National Intake Clinician, and the Family Counsellor. You will contribute to psychosocial strategy and chairing/ coordinating daily Care Coordination meetings.

Duties and areas of responsibility:

  • Engage, triage, assess and provide evidence-based interventions for young people and their families. This may be in 1-hour assessments, 50- or 30-minute sessions or via group work.
  • Providing informal mentoring to junior clinicians as required
  • Carrying a caseload that may include young people and parents with greater complexity
  • To support the National Clinical Advisors in clinical and administrative tasks as required.
  • Support user engagement in Canteen Connect and Parenting Through Cancer including content development, moderation and service implementation.
  • Provide counselling support to young people and parents to assist them in achieving goals and actions outlined in their care/management plan.
  • To contribute to the implementation of systems of care and the Psychosocial Model for young people and families at Canteen.
  • To chair Daily Care Coordination meetings and regular Psychosocial Review Meetings
  • At times, provide after-hour support for the purpose of risk escalation

Selection Criteria:

Experience/ Qualifications

  • Tertiary qualifications in relevant discipline (Psychology, Social Work, Counselling, Occupational Therapy, Nursing)
  • Current registration with AHPRA (Psychologist, Occupational Therapist, Nurse) or Eligibility for membership of the AASW (Social Worker), PACFA or similar peak accreditation body.
  • 3- 5 years’ experience in clinical practice within the mental health/youth health field, with specific experience working with young people


  • Demonstrated clinical expertise in working with young people, in allied health settings, mental health settings, bereavement settings and/or psycho-oncology settings
  • Demonstrated experience in the provision of Grief, Loss and Bereavement counselling and support
  • Knowledge of Grief, Loss and Bereavement counselling and support models
  • Demonstrated experience in effective networking and collaboration with other service providers to build strong inter-agency networks
  • High-level written, oral, and interpersonal communication skills
  • Proficient computer skills, especially with synchronous and asynchronous chat functionality
  • Demonstrated proficiency with MS Office products.
  • Demonstrated experience in working with client management databases.

Employment Details:

Contract: 12 month maximum-term (maternity leave cover)

Hours: 30 hours per week (0.8 FTE)

Location: Open Nationally

Application Details:

Applications are reviewed on a rolling basis. Please submit your CV and covering letter addressing the selection criteria.

How to apply

This job ad has now expired, and applications are no longer being accepted.

Email me more jobs like this.