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Client Adviser / Case Manager - Wollongong/ South Coast/ Sydney Outskirts

Care Connect
  • Wollongong/ South Coast/ Sydney Outskirts
  • Competitive salary to match your experience
  • Flexible working arrangements - WFH
  • 40 hours per week/ Monthly ADOs/ 5 weeks’ annual leave
  • Fully maintained company vehicle
  • Salary Sacrificing Options (Not-For-Profit)

Care Connect My life, my choice, my way®

Our service delivery model has enabled healthcare consumers in Vic, Qld & NSW to live independently at home and stay connected with their communities since 1997.

We’re offering a full-time, permanent role for an experienced, enthusiastic community care professional to provide independent, ongoing advice and guidance to our clients who live across Wollongong, south coast and outskirts of Sydney.

about the role

As an experienced Client Adviser/ Case Manager, you work collaboratively with Aged Home Care clients, their carers and representatives, developing flexible, personalised and culturally appropriate care plans.

In this remote working team, you:

  • Review intake information, engage new Aged Care clients, establish home care agreements, care plans, budgets and connect our clients with local services and community resources
  • Conduct client visits practising person centred care planning, provide independent advice to clients and their families – enabling personal preferences and independence at home
  • Interact with Care Connect team members, stakeholders, partnered service providers representing the best interests of clients and Care Connect
  • Conduct annual reviews for all clients - revise care plans, goals, service provisions to quality standards and budget expenditure and maximisation
  • Ensure service provisions are conducted ethically, fairly and within the statutory legal and contractual requirements at all times
  • Attend our office at Bella Vista, NSW for training and team meetings on occasion - twice monthly

About You

To be successful in the role you have:

  • Minimum 2 years’ experience with person centred care planning processes, including assessment and establishing client goals
  • Excellent interpersonal communication, networking and negotiation skills
  • An ability to take the initiative, prioritise, delegate and organise activities
  • Knowledge of Home Care Packages and Aged Care standards, community resources and service networks for older Australians and their carers
  • Experience managing client budgets, being responsive and accountable for time sensitive priorities
  • Confidence in working with KPIs & achieving targets within service level agreements
  • Intermediate skills in the Microsoft Office suite and exposure and/or ability to acquire skills for in-house client database systems

Minimum Qualifications:

  • Tertiary qualifications in allied health, social science, health/welfare discipline, or a related field – transcripts to be provided
  • In the absence of completed tertiary qualifications, experience in delivering person-centred care practices in non-complex and/or complex case management and/or demonstrated experience with complex service oriented offerings in Home Care or Aged Care services

Additional employment requirements:

  • Our selection process requires psychometric assessments and reference checks
  • A satisfactory National Police Check conducted by Care Connect
  • A current Working with Children Check provided by you, prior to employment
  • For non-Australian residents, a statutory declaration confirming residency in another country. A subsequent international police check may further be required

How to apply

This job ad has now expired, and applications are no longer being accepted.

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