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Service Coordinator

Care Connect
  • $64k + super + NFP pre-tax savings up to $15,900 pro rata
  • 5 weeks' annual leave pro rata
  • Bella Vista, NSW

Assist clients to living happily in their own home - teamwork, flexible work, trusted brand name, career development opportunities!

Full time, Maximum term position (13 months).

Care Connect - Life, made easier

Care Connect is a not-for-profit Home Care Package provider. Our team is here to simplify and personalise everyone's aged care journey. With access to one of Australia's largest networks of care workers, Care Connect ensures a personalised and consistent quality of care, enabling people to live confidently, happily and safely at home.

Since 1994, Care Connect has partnered with more than 85,000 people. - visit our website.

About the Role

We are seeking a motivated individual to provide responsive, accessible, and reliable service to our clients. The Service Coordinator provides administration support and resolves client requests within applicable service levels. Requests are received through a variety of sources including phone, email and/or our online portals.

This role is required to support the hours of operation across NSW. You will work collaboratively across the organisation and:

  • Liaise with clients and service providers to coordinate and confirm services
  • Build and develop relationships with internal and external stakeholders to facilitate the best outcomes for Care Connect and their clients
  • Maintain client expectations by providing timely response to all enquiries via phone, email, portal or other designated tools
  • Identify and appropriately escalate client risk, health & wellbeing matters in accordance with authorised processes and quality standards
  • Deliver an excellent client experience across the range of Care Connect products and services

About You

You ideally have prior experience with CHSP services but all genuine applications will be considered.

To be successful in the role you have:

  • Exceptional customer service and interpersonal skills (listening, written and verbal) in a fast-paced work environment
  • Ability to establish and meet deadlines in a high volume, incoming phone contact environment
  • Ability to communicate with others in a warm and helpful manner while building credibility and rapport
  • Ability to uphold privacy and confidentiality of client information at all times
  • Demonstrated high-speed data entry (min 45wpm plus) with high level of accuracy
  • Ability to problem solve under pressure and within time limited situations
  • Experience in the Microsoft Office suite and an ability to adapt to new technologies
  • Enjoy having fun at work while helping clients

Qualifications:

  • Qualification at level of Certificate 3 or 4 in Aged Care or Community or equivalent
  • In the absence of a completed qualification, a minimum of 3 years' experience in a high-volume incoming phone contact role or related field with a proven track record of exceeding client expectations

We Offer

  • Full-time, maximum term position
  • $64k + super + NFP pre-tax savings up to $15,900 pro rata
  • 5 weeks' annual leave pro rata
  • A caring, understanding work environment
  • Flexible working environment and a passionate team
  • Professional development opportunities including access to hundreds of online courses
  • Great team environment, trusted employer brand, job security

Success in this role

You are a great team player, you love helping others, you are confident in handling a busy workload within tight time frames and you enjoy learning on the job. You are committed to treating others with respect and maintaining confidentiality. You share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE - in everything you do.

You have:

  • Outstanding client coordination and customer service skills
  • Excellent interpersonal skills and the ability to link people into a range of supports & services
  • Well developed, fast and accurate data entry skills
  • Experience in the community/health sector with care coordination - preferred
  • Knowledge of community and health care resources and services networks - preferred
  • Experience in the Microsoft Office suite and exposure and/or ability to acquire skills for in-house client database systems

Additional Requirements:

  • All appointments are made subject to a satisfactory National Police Check conducted by Care Connect and a valid NSW Working with Children Check.
  • A statutory declaration confirming residency in a country other than Australia. (An international police check/s may be required for non-residents.)
  • Completion of online psychometric assessments and reference checks
  • Immunisation record in line with NSW Health vaccination policy, including COVID-19 vaccinations

next steps

Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: first nations people, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.

If this role sounds like you, apply by clicking the "Apply Now" button below.

* Please note interviews will be scheduled as suitable applications are received.

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