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Donor Care Officer

CareFlight
  • Competitive remuneration + salary packaging
  • Permanent full-time position
  • Northmead location

CareFlight was founded in 1986 as an aeromedical charity with the mission to save lives, speed recovery and serve the community. Today, we deliver services nationally. Our critical care doctors, paramedics and nurses are specially trained in emergency and trauma, pre-hospital and remote medicine and we use helicopters, jet aircraft, turbo-prop planes and road vehicles to reach and treat patients wherever they are.

We operate with integrity, to the highest ethical standards and fairness to all. We’re profit for purpose. Funds earned and raised go back towards delivery of our service, so we can continue to respond above and beyond to the needs of our patients, communities and customers.

The role

We currently have an excellent opportunity for a Donor Care Officer to join our Fundraising team. Reporting into the Direct Marketing Manager, key responsibilities of this role include:

  • Provide excellent customer service to CareFlight’s regular giving donors through phone, email and mail to effectively ensure continued donor loyalty and satisfaction.
  • Undertake day-to-day administration of the Regular Giving Program database by ensuring that accurate and consistent information is entered into Raiser’s Edge.
  • Process regular giving donation transactions as required.
  • Assist the Direct Marketing Manager and Regular Giving Program Administrator to achieve the program’s KPIs.

About you

To be successful in this position, the Donor Care Officer will have strong customer service and communication skills, including previous inbound and outbound phone experience.

Critical to this position is your organisational, time management and accurate data entry skills, with strong attention to detail. You will also be confident in problem solving with the ability to deal with donor requests whilst being flexible to work independently and in a collaborative team environment.

You will be proficient with all Microsoft Office programs including Word, Excel, PowerPoint, Teams and Outlook and have record management and administration skills using a Customer Relationship Management system (CRM). You are excited to work in a high performing team and roll up your sleeves to achieve success and help save lives across Australia.

The following will be highly regarded:

  • Knowledge of Raiser’s Edge 7 or equivalent fundraising donor management software.
  • Knowledge of fundraising principles and practices.

How to Apply

If you would like to be part of our team, you can apply using the link below. Please ensure you attach a current resume and covering letter that addresses the role’s essential criteria.

CareFlight values diversity in the workplace.

Aboriginal and Torres Strait Islanders are encouraged to apply.

All employees must comply with CareFlight’s Drug and Alcohol Management Plan (DAMP) as required by CASA and may be subject to random workplace testing.

Criminal Record and Working With Children Checks also apply.

CareFlight: 'The next life we save could be yours'

How to apply

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