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Carer Gateway Support Officer

Carers WA
  • Are you looking for a role where you will truly make a difference to the lives of unpaid carers?
  • Looking to join a close-knit supportive team of talented individuals?
  • Full Time, Permanent Role with competitive salary, in addition to base salary, 5 weeks annual leave with 17.5% leave loading, and 2 wellness days per year.

Carers WA are currently seeking individuals to join our dedicated, talented and close-knit team, within a rewarding role, where your contributions will be both recognised and celebrated. At Carers WA, we are committed to making a difference in the lives of carers across WA and are looking to expand our team with like-minded individuals, looking to step into a role where they will have a positive impact in the lives of others.

About us:

Carers WA is the peak body representing the needs and interests of carers in Western Australia and is part of a national network of Carers Associations. Carers provide unpaid care and support to family members and friends who have disability, mental illness, a chronic condition, terminal illness, an alcohol, or other drug issue or who are frail aged.

To learn more about us, we encourage you to visit our website: https://www.carerswa.asn.au/.

About the role:

The Carer Gateway Support Officer will provide carer focused services and consult with carers to identify their goals and ensure that an appropriate support plan is prepared, implemented, and evaluated. This position is responsible for the coordination and administration of financial and business functions required to support the referral and the delivery of services to carers.

This role is a multi-faceted, team orientated role and undertakes a combination of duties including administration, budgeting, contractor engagement and some scheduling.

Our successful candidate must be adaptive to change and have a flexible approach to how work is undertaken. Excellent communication and interpersonal skills are essential for this role.

Duties include but are not limited to:

  • Contribute to the intake, planning and support function of carers in compliance with Department of Social Services guidelines and as required within the Carer Gateway team
  • Maintain and develop comprehensive knowledge and strong understanding of funded and non-funded service providers, services options, and support agencies
  • Ensure all scheduled activities are undertaken in accordance with responsibilities and accountabilities within the allocated time frames
  • Liaise across all internal and external stakeholder teams.

Our successful candidate will:

  • Hold a relevant qualification or significant experience in Community / Health Services, Social Sciences, Psychology, Social Work or Business
  • Have demonstrated experience with assessments, coordination of services and referral processes
  • Be able to multitask, managing several priorities and actions, working across different teams when required and willingness to work flexibly including active participation in change management
  • Proven competence with person centred practice supporting individuals to increase independence, participation, and wellbeing.
  • Have an understanding of Aboriginal, CALD and LGBTIQ individuals and communities.
  • Well-developed verbal and written communication skills.
  • Excellent interpersonal and problem-solving skills, as well as highly developed administrative skills.

Aside from the above, a caring, compassionate nature, love of baked goods and willingness to share a laugh are essential for our successful candidate!

Sound like you? Apply today to join our team!

Please note: Only shortlisted applicants will be contacted for an interview.

Applications must include a covering letter addressing the selection criteria, Curriculum Vitae and contact details of two professional referees. Applications can be submitted online by clicking Apply Now.

Carers WA reserve the right to begin the recruitment process and withdraw the position prior to the close date/time.

Carers WA supports a zero-harm workplace culture to all internal and external stakeholders.

Carers WA strives for diversity, inclusion, and equality of our community. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation, or abilities to apply.

Careers WA is a Carer Friendly Organisation.

To learn more about working with Carers WA, we encourage you to visit our website.

How to apply

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