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Executive Support Officer - Newcastle

Castle Personnel Services Ltd

Do you have the capacity to contribute to teams who share a commitment to building an inclusive community, supporting people to achieve their goals, reach their full potential and live their best life?

We are looking for an Executive Support Officer, who has strong administrative skills and experience in project support to with our passionate service delivery team.

This opportunity is for you if you have:

  • A genuine passion for providing outstanding customer service
  • A reputation for building strong, trusted relationships through meaningful engagement and effective communication
  • A desire to support a team who are committed to providing opportunities for people in our community to achieve their goals and dreams
  • A determination to contribute to a positive and productive environment

If this sounds like you, we are ready and waiting to hear from you.

About Castle

For over 30 years, Castle has helped more people with disabilities, mental health conditions, chronic illnesses and injuries find work, connection with their community and live meaningful lives than any other organisation in the Newcastle, Hunter, and Central Coast regions.

Castle’s group of highly passionate people, provide support to people to empower and facilitate them to achieve social and economic participation through capacity building, social connection, training, education and employment in collaboration with community referral partners.

We believe in ‘opening a world of possibilities’ through the power of diversity, the responsibility of inclusion and the value of employment.

About this Opportunity

The Executive Support Officer provides administration support to the Executive Manager Service Delivery to support to operational functions and Castle strategic objectives across NDIS, disability employment and related services.

This position works closely with the Executive and business leaders team to provide administrative and project support to assist with innovation, best practice and continuous improvement across our service delivery.

Further tasks required in the role include:

  • Provide high level administrative assistance to the Executive Manager Service Delivery with the preparation, coordination and collation of key tasks required in service delivery
  • Build and maintain positive relationships and provide value-add administration support services aligned to Castle objectives
  • Adopt a comprehensive record management system, including specialised subjects and projects
  • Arrange local events and assist with meeting planning, information recording and tracking of action items.
  • Undertakes routine processing and meet responsibilities using a resourceful and creative approach operating with organisation policies and procedures.
  • Adheres to reporting, documentation and administrative requirements, including identifying gaps and suggesting changes to reporting to administrative processes, documentation and procedures.
  • Understands why risk mitigation, continuous improvement and best practice are important and can convey this to less experience employees and reinforce across the service delivery team.


If this is you, apply now with a copy of your current CV and a cover letter outlining your experience and interest in the opportunity.

For more information please contact Human Resources at HR@castle.org.au, using the subject line: Executive Support Officer enquiry via EthicalJobs. 

We look forward to hearing from you.

Castle promotes a workplace that actively seeks to include, welcome and value unique contributions of all people. Castle encourages people with disability, Aboriginal Australians, young people and people from culturally diverse backgrounds to apply for this job.

Castle also promotes Accessibility for all hiring campaigns, please advise if you require assistance.

Castle’s services operate from the lands of the Darkinjung people, the Awabakal people, the Worimi people and the Wonnarua people. We acknowledge the Traditional Custodians of the lands where we work and live. We pay our respects to the Elders of these lands – past, present and emerging.

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