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Administrator Receptionist - Geelong

CatholicCare Victoria
  • Casual
  • Geelong

Take the next step in your career with CatholicCare Victoria.

About CatholicCare Victoria

CatholicCare Victoria is a leading and influential provider of charitable and social services in Victoria. The Mission of CatholicCare Victoria is to build communities that recognise and nurture the dignity of each person. Our employees share our Mission for a stronger, more inclusive society through supporting individuals, families and communities in times of need, especially those who are most disadvantaged, vulnerable and/or marginalised.We deliver excellence in a broad range of child, family and youth services, family relationship services, school counselling and pastoral care services, social housing, employment and advocacy services across various office locations and delivery sites in Victoria.We draw on the principles of Catholic Social Teaching to inspire and direct our endeavours. We value and respect human dignity, and embrace diversity in an inclusive work environment.

About the Position

The Administrator/Receptionist is responsible for appropriately handling the wide range of enquiries and requests for support from clients, staff and other branches, including Head Office, external organisations and community agencies. This role also involves handling complex enquires and requests of the branch, including provision and scheduling of client appointments, liaison with practitioners, provision of information, and appropriate referrals. This also includes assisting with proficiency, tact and empathy the diverse clientele linked with the programs associated with the branch.

Specifically, the position is responsible for:

  • Handling complex enquiries and requests of the branch, including provision and scheduling of client appointments, liaison with practitioners, provision of information, and appropriate referrals.
  • To assist with proficiency, tact and empathy the diverse clientele linked with the programs associated with the branch.
  • To screen calls and make appropriate responses.
  • Order and maintain adequate stocks of stationary and staff refreshments
  • To effectively manage financial transactions with regards to fees, issue receipts, manage accounts payable and petty cash.
  • To effectively use client management system
  • Develop and maintain client confidentiality at all times.
  • To attend, record and transcribe minutes of meetings.
  • To attend to such organisation as may be required for internal social functions and external functions, meetings and professional development

Working for CatholicCare Victoria

At CatholicCare Victoria we offer:

  • A family friendly working environment.
  • Training and development opportunities.
  • Flexible working arrangements.
  • Salary packaging for eligible staff.

We embrace, value and respect an inclusive environment where diversity is celebrated. We are committed to the safety of children, young people and vulnerable adults. We encourage talented people from all backgrounds, abilities and identities to apply. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

To be considered for this position, you will require:

  • Experience and/or qualifications appropriate to the position
  • Experience in use of Microsoft Word and the ability to quickly adapt to other applications
  • Experience using a Client Management system
  • Good interpersonal skills and telephone manner, including the ability to provide advice and referral information over the phone to callers enquiring about a range of program and personal matters
  • Competence in file creation and maintenance
  • Ability to prioritise work to meet deadlines
  • Strong attention to detail, and the ability to work effectively in, and contribute to, a positive and productive team environment
  • Excellent verbal and written communication skills

A position description is attached.

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