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Settlement Case Worker

CatholicCare Victoria
  • Part-time (0.8) fixed-term position until 30 June 2022
  • Epping location

About CatholicCare Victoria

CatholicCare Victoria is a leading and influential provider of charitable and social services in Victoria. The Mission of CatholicCare Victoria is to build communities that recognise and nurture the dignity of each person. Our employees share our Mission for a stronger, more inclusive society through supporting individuals, families and communities in times of need, especially those who are most disadvantaged, vulnerable and/or marginalised.

We deliver excellence in a broad range of child, family and youth services, family relationship services, school counselling and pastoral care services, social housing, employment and advocacy services across various office locations and delivery sites in Victoria.

We draw on the principles of Catholic Social Teaching to inspire and direct our endeavours. We value and respect human dignity, and embrace diversity in an inclusive work environment.  

About the Position

Settlement Engagement and Transition Support (SETS) provides one-on-one support, counselling, advocacy and informative group programs for refugees that have lived in Australia for up to 5 years. Specifically, SETS focuses on addressing three of the key challenges refugees face when resettling in Australia - English language skills, education and training, and employment.

The SETS Case Worker is responsible for providing settlement support to newly arrived people who are residing in catchment areas determined by the Commonwealth Department of Social Services for Catholic Care’s allocated SETS for eligible new arrivals, especially humanitarian entrants and refugees.

Specifically, the position is responsible for:

  • Initial intake assessment.
  • Crisis response.
  • Assessment.
  • Low and medium intensity case management.
  • Group based learning and individual capacity building.


At CatholicCare Victoria we offer:

  • A family friendly working environment.
  • Training and development opportunities.
  • Flexible working arrangements.
  • Salary packaging for eligible staff.

We embrace, value and respect an inclusive environment where diversity is celebrated.  

We are committed to the safety of children, young people and vulnerable adults.

We encourage talented people from all backgrounds, abilities and identities to apply. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

To be considered for this position you will have:


  • Tertiary qualifications in social welfare, community development or another relevant discipline and/or relevant community work experience.


  • 3 yrs minimum experience working in the field of refugee and settlement, running groups, writing assessment reports and working a part of a team, working with volunteers 


  • Ability to deliver case management services to client from refugee and humanitarian background communities; to develop and deliver group programs
  • Strong communications skills, including in spoken English. Good English language writing skills.
  • Knowledge of community services, and the ability to support or individual advocate for newly-arrived clients to access the services they need.

How to Apply

To submit your application click the Apply Now button.

For enquiries please contact Jawid Sayed, Manager, New Arrivals and Intercultural Programs on 0428 646 685.

Please ensure your application includes a cover letter, resume and responses to the key requirements in the position description which is attached below.

For further information visit our website www.catholiccarevic.org.au.

Should you require cultural or other support in submitting your application, please contact our People and Culture Department on 03 9287 5554.

Should you require information in alternative formats, please contact our People and Culture Department on 03 9287 5554.

The successful applicant must have right to work in Australia.

How to apply

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