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Client Care Officers x2

CatholicCare Western Sydney and Blue Mountains
  • Are you passionate about making a difference?
  • Are you looking for a phone-based role that will challenge your ability to have meaningful and sensitive conversations?
  • Can you work with a team of highly compassionate Client Care Officers to deliver a personalised experience?
  • 1x Full Time Position & 1x Part Time Position

About CatholicCare Western Sydney & The Blue Mountains

CatholicCare Western Sydney and the Blue Mountains is a not-for-profit that aims to serve the community in the Catholic Diocese of Parramatta by overseeing the provision of high-quality social services operating according to the principles of Catholic Social Teaching. CatholicCare respects the dignity, worth, diversity, cultures and beliefs of all people and is renowned for its hands-on and practical approach to the service and pastoral care of people in this area.

At CatholicCare, what inspires us most is hearing what really matters to our clients so we can support them to live with joy and purpose. We are a unifier, bringing together individuals and families with their community. This is what inspires us every day so all those in our community may live with joy and purpose.

About the Opportunity

At CatholicCare, our clients are our priority. We are seeking a passionate and motivated person who will be the first point of contact for our clients, families and the general community, answering phone calls, online queries and emails as well as working as part of an engaged and dynamic client care team.

You will be responsible for providing our clients with exceptional service through understanding their needs, providing precise information and a seamless booking process for clients wishing to make appointments. You will have outstanding attention to detail and ensure our clients experience is stellar from their first interaction with CatholicCare to their last.

About You

  • Excellent communication skills (written and oral) including cultural awareness
  • Experience providing admin or customer service support preferably in a contact/call centre environment
  • Outstanding attention to detail to ensure accuracy of our data/systems
  • Ability to maintain confidentiality and handle sensitive information whist juggling multiple tasks
  • Resilient, calm, compassionate when engaging with clients who maybe heightened or escalated
  • A current NSW drivers’ licence with the flexibility to travel to multiple locations
  • The successful candidate will be required to hold or be willing to obtain a valid Working with Children Check in accordance with Child Protection legislation and Criminal Record Check (obtained within the last 6 months) with no disclosable court outcomes

What we offer

  • Competitive remuneration and salary packaging
  • Collaborative working environment
  • Flexible working
  • Generous paid parental leave
  • Employee Assistance Program

Want more information?

For more information, please email: careers@ccss.org.au, using the subject line: Client Care Officers enquiry via EthicalJobs.

The position description can be downloaded below.

CatholicCare is committed to safeguarding all children, young people and vulnerable adults and that all children, young people and vulnerable adults have an equal right to protection from abuse. We will take every reasonable step to ensure that children, young people and vulnerable adults are protected. All suspicions and allegations of abuse will be taken seriously and responded to swiftly and appropriately.

How to apply

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