Are you seeking a new opportunity that will help you develop your career and make a meaningful difference in people's lives?

At C Care, we believe in more than just providing material support – we build friendships, foster hope and empower individuals to achieve their goals.

By joining our close-knit Recipient Services Team as our new Recipient Manager, you’ll play a pivotal role in transforming the way help-seekers in our community access food security and social connection.

If you’re a compassionate professional who thrives in a dynamic, purpose-driven environment, this is your opportunity to grow professionally and contribute to meaningful change. You’ll work collaboratively with a passionate team, and help shape innovative programs that truly make a difference to help seekers in our community.

About Us

C Care is a front-line community organisation that supports 2000+ individuals and families across Melbourne’s south east who experience food insecurity and social isolation.

C Care leverages a predominantly volunteer workforce to provide a full range of personalised services tailored to the unique needs of our recipients. C Care’s services provide accessible, culturally appropriate resources for vulnerable members of our community.

We focus equally on fulfilling our recipients’ needs, as well as creating a strong sense of community for all stakeholders.

Role purpose

The Recipient Manager role will handle day to day responsibilities of the Recipient Services Team as well as support the development of our exciting new programs that service individuals accessing HCP and NDIS services. The role will work alongside our existing Recipient Manager and will report to our Head of Recipient Services.

The 3-person Recipient Services Team works directly with help-seekers in the community, to help them access C Care’s food and friendship services. The team is responsible for ensuring that help-seekers receive food and friendship packages tailored to their needs and are empowered to achieve their goals.

Key responsibilities and accountabilities

• Conduct comprehensive intake assessments with clients to gather relevant information about their living situation, food security requirements, support network, financial circumstances, and any other specific challenges they may be facing
• Develop personalised client support plans in collaboration with clients, taking into account their individual circumstances, goals, and resources
• Coordinate and monitor the progress of clients and provide ongoing support throughout their journey, regularly reviewing and adjusting support plans as needed
• Grow our paid meals program supporting clients with NDIS plans and HCP packages to access the service
• Grow our Aged Care volunteer visitation program by supporting eligible clients to access the service
• Liaise with internal and external stakeholders, such as social workers, community organisations, and government agencies, to facilitate referrals and access to additional support services
• Collaborate with the C Care team to ensure a seamless and coordinated approach to service delivery, sharing relevant information and updates as necessary
• Maintain accurate and up-to-date client records and documentation in our CRM, ensuring confidentiality and compliance with data protection regulations

About you

Essential:

• Demonstrated ability to build rapport through a calm, patient, and understanding approach
• A forward-thinking mindset, eager to embrace new opportunities for personal, professional and organisational development
• Exceptional organisational skills and the ability to effectively manage competing tasks and priorities
• Focused on precision and innovation, identifying areas for process improvements to streamline operations and drive measurable results
• Sensitivity and cultural competence when working with people from diverse cultural backgrounds
• Balances initiative with teamwork, excelling in both independent and group tasks
• Maintains poise and professionalism in all interactions and conduct, ensuring trust and respect
• Enthusiastic about using tech tools to enhance productivity and maximise results
• Hold the right to work in Australia and have a valid Police Check

Desirable:

• Case management experience
• Knowledge of the NDIS and My Aged Care spaces, including rules and regulations
• Proficiency in Russian to better support clients from culturally diverse backgrounds
• Familiarity with community resources and services in the help-seeking space
• Understanding of food insecurity and social isolation and its impact on individuals and families
• Degree or certificate in a related field, eg health, community, aged care, disability
• Familiarity with or interest in relevant laws, regulations, and ethical guidelines in case management

What You’ll Get in Return

• A rewarding opportunity to directly support disadvantaged people achieve their goals
• Be part of a growing organisation that is transforming the way help-seekers in the community access food security and social connection to live their best lives
• Enjoy a supportive work environment where your contributions are valued
• Access to personal development mentoring and networking opportunities, guided by your career goals and interests
• On-site parking and flexible work arrangements
• Salary sacrificing opportunities to reduce taxable income and enhance your take-home pay
• Remuneration in line with the SCHADS award, which sets pay standards for the social, community, home care, and disability services sectors