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Fundraising Support Officer

Cancer Council Queensland

About Us

For 60 years, Cancer Council Queensland’s pioneering work has helped save thousands of lives and has improved the quality of life for people living with cancer. Our mission is to reduce the burden of cancer.
Cancer Council Queensland raises funds that are dedicated to improving the quality of life for people living with cancer through research, patient care, prevention and early detection.

We are dynamic, outcome-focused, responsive to community needs, and committed to voluntarism and the pursuit of excellence. Cancer Council Queensland employees and volunteers support the cancer community with integrity, agility and a deep sense of belonging. We are committed to working towards our vision for a cancer-free future.

Working at Cancer Council Queensland

Our greatest asset is our diverse team of talented, savvy people. Our awesome employees and volunteers tell us that Cancer Council Queensland is a meaningful, rewarding and fun place to work.

We provide a positive and supportive working environment where you will be a valued team member. We love to recognise and reward our team of superstars with employee benefits such as extra paid days off.

About the role

This role is a fixed part-time role, working 22.5 hours per week.

As Fundraising Support Officer you will be responsible for delivering exceptional customer service and donor care to supporters, and providing administrative support to the Fundraising, Marketing, and Communications (FMC) Group. This role works closely across the FMC department to provide guidance and support to our donors, helping them achieve their fundraising goals and ultimately our collective mission to raise funds to beat cancer.

You will assist the FMC department to engage supporters on their fundraising journey through phone calls, emails, SMS, and other digital communication methods. You will work with the FMC group to provide administrative support through maintaining data integrity, processing event registrations, assisting with invoice payments, and maintaining reports for donor communication and tasks.

About you

To be successful in this role, you must have strong experience in a customer service, telephone support or administrative role, and excellent written and oral communication skills. You will be able to adapt to adopt contemporary communication methods and digital technology. You will also have exceptional organisational and time management skills and be customer service focussed and compassionate when interacting with supporters and the general public.

Your ability to work closely and effectively in a team to meet and achieve organisational goals is essential. Previous experience working with volunteers, in a fundraising environment and a Certificate III in Business Administration is highly desirable.
If you have the passion and enthusiasm to make a difference, then we would love to hear from you.

Qualifications, Experience, Knowledge and Skills

Essential Skills:

  • Strong experience in a customer service, telephone and technological support or administrative role.
  • Excellent communication skills, both oral and written, including well-developed telephone and electronic communication skills
  • Strong computer skills and experience in Microsoft Office suite
  • Customer service focussed and compassionate when interacting with supporters and the public.

Desirable Skills:

  • Previous experience in a fundraising environment
  • Experience working with fundraising CRM systems
  • Experience working with volunteers
  • Certificate III in Business Administration

Benefits

Cancer Council Queensland has a collaborative, energetic, and supportive team culture, contributing to meaningful work with a tangible impact. By celebrating and fostering our individual strengths, we take on more challenging work. In turn, we lead more balanced, exciting and fulfilling lives. Our growing Non-for-Profit organisation offers employees:

  • Flexible work arrangements considered (Flexible Work Hours and hybrid Work from Home options may be considered for some roles)
  • ATO-Approved Salary Packaging up to the value of $18,549 per Fringe Benefit Tax year.
  • Annual Leave Loading – 17.50%
  • Recognition and Rewards Program
  • Two paid Wellbeing days per year
  • One paid ‘Thank you’ day at the end of the year
  • Professional Development Allowance
  • Corporate social events (such as bring your dog to work day)
  • Team events, employee connectivity and Healthy Workplace Activities
  • Cancer Council Retail shop discount

Meet Our People

https://cancerqld.org.au/careers/meet-our-people/fundraising-marketing-communication/ 

https://youtu.be/ZtdMash-Hm8 

How to apply

Applications, including a current resume and cover letter, are required and should be addressed to:

Fundraising Team

Cancer Council Queensland
For your application to be considered, it is recommended that the following documentation is attached with your application:

  • Cover letter – Your cover letter should clearly indicate the position you are applying for and give a brief summary of your motivations for applying and your relevant skills and experience.
  • Current Resume – Your resume should include your contact details, work experience, educational background and professional development.

Applicants are encouraged to submit their application as early as possible as Cancer Council Queensland reserves the right to reduce the application period and/or remove the job advertisement early should a suitable applicant be found.

In line with our value of belonging and focus on diversity, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals.

The successful applicant will be required to conduct a current National Police Certificate.

Please be advised CCQ has mandated COVID-19 Vaccinations from the 15th of December 2021 for all CCQ employees as per the ‘Workers in a healthcare setting (COVID-19 Vaccination Requirements) Direction’, issued by Queensland’s Chief Health Officer. To be considered for this role, you will need to provide visual evidence in the interview process, which shows you are fully vaccinated for COVID-19.

How to apply

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