• Negotiable from 60.8 to 76 hours per fortnight, continuing position
• Shepparton with outreach to Bendigo
• Take the next step in your career with CatholicCare Victoria

About the Position

CatholicCare Victoria's Community Wellbeing portfolio provides comprehensive client focused services for individuals (children, youth and adults), couples and families and operates at the highest levels of quality and professionalism.

The Family Dispute Resolution and Property Dispute Resolution programs aim to assist separating parents and families to reach agreement on parenting arrangements which are in the best interests of children and assists separating couples to reach an agreement in relation to their property pool, including debt.

The Information and Referral Officer provides accurate service information regarding Family Dispute Resolution, Property Dispute Resolution and other related services to our clients. This position also completes intake functions required for clients to enter the service, complete initial screening questions relating to client safety and provide referral options when required.

Specifically, the position is responsible for:

• Undertaking phone based, online or face to face intake assessments to determine service suitability, conduct brief screening risk assessments and implementation of intervention strategies if required

• Providing information to and manage enquiries/requests from members of the public, community agencies, lawyers, counsellors, and other professionals
• Liaising with other members of the Dispute Resolution service when required, including Practitioners, Administration staff, Team Leaders and the Program Manager

To be considered for this position, you will require

• Relevant experience and/or tertiary qualifications
• Demonstrated experience working in program or agency intake systems, assessing need and applying screening and risk assessment frameworks
• Demonstrated experience in managing high conflict personalities in client presentations

About CatholicCare Victoria

CatholicCare Victoria is a leading and influential provider of charitable and social services in Victoria. The Mission of CatholicCare Victoria is to build communities that recognise and nurture the dignity of each person. Our employees share our Mission for a stronger, more inclusive society through supporting individuals, families and communities in times of need, especially those who are most disadvantaged, vulnerable and/or marginalised.

We deliver excellence in a broad range of child, family and youth services, family relationship services, school counselling and pastoral care services, social housing, employment and advocacy services across various office locations and delivery sites in Victoria.

We draw on the principles of Catholic Social Teaching to inspire and direct our endeavours. We value and respect human dignity, and embrace diversity in an inclusive work environment.

Working for CatholicCare Victoria

At CatholicCare Victoria we offer:

• A family friendly working environment.
• Training and development opportunities.
• Flexible working arrangements.
• Salary packaging for eligible staff.

We embrace, value and respect an inclusive environment where diversity is celebrated.

We are committed to the safety of children, young people and vulnerable adults.

We encourage talented people from all backgrounds, abilities and identities to apply. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

How to Apply

A position description is attached.

For further information and how to apply, visit our website www.catholiccarevic.org.au

Enquiries to: Kathryn Lyons, Senior Manager, Family Law Services on 0438 339 937

Click Apply now to be redirected to our website.

Applications are required to be submitted via our website for your application to be considered.

Please ensure your application includes your resume and a cover letter detailing a summary of your experience relevant to the position as per the position description which is attached to the advertisement on our website.

The successful applicant must have right to work in Australia.

Should you require cultural or other support in submitting your application, please contact our People and Culture Department on 03 5337 8999.

Should you require information in alternative formats, please contact our People and Culture Department on 03 5337 8999.

Directions from Victoria’s Chief Health Officer require all CatholicCare Victoria workers to be fully vaccinated, unless they are an Excepted Person as defined by the COVID-19 Mandatory Vaccination (Workers) Directions.