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Supporter Services Coordinator

Children's Hospital Foundation
The Children’s Hospital Foundation helps sick and injured kids by funding life-saving medical research, investing in vital new equipment, and providing support and entertainment for children and their families. We are committed to making a difference in the fight against childhood illness and injury so every child can grow up as happy and healthy as possible. An opportunity has arisen to ensure our children, and future generations, receive the world-class treatment, care, and support they deserve. We are seeking a Casual Supporter Services Officer to join our passionate and hardworking team.
This is a once-in-a-lifetime opportunity for you to make your mark and do something really special.

What will you be doing?

Reporting to the Supporter Services Manager, you will be responsible for providing exceptional customer service to our supporters and donors when engaging with them through inbound and outbound phone calls. You will also be responsible for ensuring accurate, timely, and professional allocation of donations within IMIS, and providing a superior level of donor care support for the Foundation.

Additionally, it will be a busy role that will focus on:

  • Actioning the banking requirements for each donation received
  • Completing thank you calls in accordance with campaign and donor care requirements, providing the highest standard of customer care
  • Responsibility for ensuring returned mail is actioned in the database in a timely and accurate manner and follow up with a phone call to update addresses
  • Processing the mail and donations in accordance with the current process and privacy/compliance requirements
  • Contribute to identifying opportunities to deliver internal efficiencies within daily processing tasks to increase process effectiveness  

Who are you?

This is a great opportunity for an administrative professional with a wonderful telephone rapport, and industry-relevant experience - in particular within customer service, or administration.

What we offer…

In return, you will work in a passionate and motivated organisation where you can see the difference you make in people’s lives. We believe in developing and investing in our team members and providing work/life balance.

This is a casual role with varied hours however initially, the successful candidate will need to have availability for 3 days per week and be able to provide ongoing flexibility when required.
To find out more about the Children’s Hospital Foundation please visit our website: childrens.org.au

A position description is attached.


Aboriginal and Torres Strait Islander persons are encouraged to apply.

To be eligible for permanent employment within the Children’s Hospital Foundation you must be an Australian citizen or a permanent resident.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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