About the Organisation:

Childhood Cancer Support is a not-for-profit organisation who, since 1975, has been dedicated to providing regional families affected by childhood cancer with a place to live in a home away from home environment.

We support regional families who find it difficult to access affordable self-contained unit accommodation while their child is undergoing treatment at the Queensland Children’s Hospital. Some families need to stay with us for up to 2 years. We also provide short-term accommodation when the families return to Brisbane for hospital check-ups for their child.

Childhood Cancer Support provides –

• 13 family styled units at our Herston site which are suitable for medium-long term stays.
• 4 family styled units at our South Brisbane site which are suitable for medium-long term stays.
• 3 rooms at our Woolloongabba House for short-term stays.
• Units range in size from 1 bedroom, 2 bedroom or 3 bedroom.
• Counselling and mental health support, transport services and recreational activities.

With the opening of the Queensland Children’s Hospital, Childhood Cancer Support is transitioning from the Royal Brisbane Hospital area in Herston to the Queensland Children’s Hospital area in South Brisbane. This is in order for our children and families to be closer to the hospital and have peace of mind while undergoing treatment.

The organisation has recently purchased houses in East Brisbane (close to the Queensland Children’s Hospital). These houses are being converted into 15 self-contained units with construction expected to start during 2022.

Our Mission

Our mission is to help families impacted by childhood cancer.

Our Vision

To create a positive community in the lives of families that have been impacted by childhood cancer.

Our Values

• Togetherness – we know every family is different and bring a lifeline to an understanding community.
• Compassion – we recognise the toughest parts of the journey and we will be there no matter.
• Support – we are the quiet strength and there to help when things are difficult.

Childhood Cancer Support is strongly family-focused, providing support to the affected children, their families and communities throughout each stage of the journey. That's what makes our organisation so unique! We believe in keeping the family together by providing independent self-contained family accommodation so the whole family can be together to support one another.

About the Role:

This position is key in coordinating the accommodation requirements for our paediatric oncology families throughout their stay at Childhood Cancer Support. The role also provides non-clinical practical supports such as -

• Ensuring the family's requirements in their units are met.
• Ensuring all monthly Patient Travel Subsidy Scheme (PTSS) paperwork is completed in a timely manner.
• Ensuring all unit changeover requirements are met.
• Recruiting and supervising housekeeping volunteers.
• Assisting the Family Social Worker with social programs such as school holiday programs for our in-house children.

This is not a job for the faint hearted!! We are looking for that special person to join our wonderful team. We are searching for someone with a sense of humour but also a person who has compassion, a great work ethic and someone who is a team player.

You will have empathy for those supported by the charity and to everyone you work with or provide a service to. Our families rely on us to exude a sense of calmness, friendliness and to be compassionate as they navigate the cancer diagnosis with their child.

This is an exceptional opportunity for an experienced person who has a strong appreciation for not-for-profit organisations, is exceptionally self-organised and detail-orientated with good analytical and organisational skills.

Your skills and experience:

Essential

• Be highly motivated and a results driven person with outstanding organisational and administration skills, customer service and communication skills.
• Experience in coordination of accommodation, volunteers and support services will be highly regarded.
• Strong communication skills and the ability to engage authentically with a diverse range of stakeholders, volunteers, particularly regional and remote families.
• At least 5 years' experience in a similar position or in the not-for-profit sector in a community-based environment.
• High level organisational, multi-tasking and planning skills.
• Problem solving skills with the ability to work autonomously and to work in a team.
• Impeccable ethical standards, initiative, judgement and sense of compassion.
• Reliable car and current open drivers licence with a clean driving record.
• Blue Card (working with children check) or willingness to obtain.
• First Aid Certificate or willingness to obtain.
• ChildSafe training provided.

Desirable

• Sound computer skills using the Microsoft Office suite of programs.
• Previous employment in oncology or other health related support areas (including community agencies)
• Experience within a Not-For-Profit organisation will be highly regarded.
• Demonstrated understanding of privacy legislation and the ability to maintain confidentiality with respect to the company and its' stakeholders.
• Positive, friendly, approachable and team focused.
• Impeccable professional work attire and punctuality.
• Highly motivated, committed and reliable.

What's on Offer:

• Be part of a socially conscious organisation that is giving back.
• A supportive team environment.
• Permanent part-time ongoing role – 20 hours per week (some additional hours will be required for functions & emergency calls from time to time).
• Location primarily at our Herston accommodation facilities with accommodation also located at our South Brisbane and East Brisbane locations.
• Salary sacrificing options available which increases take home pay.

To obtain the Position Description please contact Helen Crew, General Manager at [email protected] using the subject line: Accommodation & Support Services Officer enquiry via EthicalJobs.

Applications closing as soon as we find the right person as we are ready to recruit right now and will be short-listing applications as they are received.