• Make an impact at Australia’s leading Consumer Advocacy Group
• Rewarding work offering both reactive and proactive challenges
• Perm FT or PT, hybrid remote, suite of benefits on offer

CHOICE is not just Australia’s largest consumer advocacy group - it’s also one of the country’s leading independent online media organisations.

Our purpose is to work for fair, just and safe markets. We do that by producing tools and information to help people make choices, as well as advocating for and driving changes to markets where consumers are getting a raw deal.

Our Customer Service team assists our members with all manner of queries and therefore offers both a challenging and rewarding experience for someone to learn and promote the full range of activities CHOICE are involved in to encourage active as well as loyal membership.

About the Opportunity

Reporting to the Customer Service Manager and working within a team of 6 (in the office or at home) you will:

• Respond to member queries and needs escalating to subject matter experts where necessary
• Ensure that all relevant member data fields are accurate and correctly populated and formatted.
• Respond to customer contacts in a timely and appropriate fashion ensuring our service levels are met
• Make the most of engagement & retention opportunities from each contact by educating members on new product offerings and services to maximise the value of their membership
• Look for opportunities to continually improve the CHOICE customer experience and internal processes

About You

You are a dedicated Customer Service professional with sound knowledge of the tools and techniques in delivering excellent customer service. You want to work for an organisation that shares your passion for helping people.

• Demonstrated customer service experience in two way call centres
• Strong time management skills including ability to prioritise multiple requests
• Some knowledge and genuine interest in consumer rights and affairs
• Keen attention to detail and ability to accurately handle information and build company knowledge
• Strong interpersonal skills
• Well developed IT skills particularly using browser, office & CRM software

If you are the kind of person that can quickly identify the small details that make a big difference in developing trusted relationships we have the role for you.

About CHOICE

Choice is an ethical workplace that walks, and talks, the organisational values of Truth, Help and Impact. We care about our staff and take work-life balance seriously. We value diversity in our teams and work hard to ensure our people feel they belong at CHOICE. We embrace flexible working aligned to individual needs, and support our teams to work collaboratively wherever they are located.

CHOICE uses a range of techniques to assess whether you’re the right person for the job, and we’re more than happy to meet your needs should you require adjustments regarding access or support. We encourage you to let us know during the application process so we can work with you on this, and your personal information will be kept confidential.