About the business

ClaimRight is a young social change maker. We are in the business of helping people at risk of losing everything due to illness or injury. Our job is to find and secure much-needed relief.

We are the "go-to" people for complex assistance. Lawyers, doctors, and whole disease groups refer to us. Our job is to get people out of a financial crisis and give them certainty. We use our in-house tech to achieve remarkable results.

You will be part of a busy boutique specialist firm run by a multi-disciplinary nationally recognised team of experts focusing on people with complex health conditions and disability. You will be supported by nationally recognised staff who have backgrounds in law, finance and medicine.

Your job is not an ordinary job. You will be pushing doors open and you will be making life-changing phone calls after successfully claiming on insurance, superannuation and social security.

You will develop advanced technical skills in social security, superannuation and insurance legislation and framework.

The biggest takeaway after each day? You will learn how knowledge can make a huge difference in people's lives, resolve injustice and solve human problems.

We are currently looking for two (2) empathetic, diligent and organised people to assist current and future clients on part-time & full time basis.

About the role

In this role, you will be responsible for:

• Client onboarding
• Evidence collection and due diligence
• Highlighting fine print in contracts
• Liaising with insurers, superannuation funds and social security providers
• Liaising with medical and allied health practitioners and staff
• Initiating insurance, superannuation and social security claims
• Preparing claim forms
• Lodging claim forms
• Advocacy and follow-ups with insurers, superannuation funds and social security providers

Benefits and perks

You will receive leading training and supervision to ensure you succeed and learn.

The environment is that of a small, nurturing firm that ensures your wellbeing is put first.

Skills and experience

You are someone who either has or is working towards, a qualification (diploma minimum) in law, business or finance and you have a burning desire to make a difference to help others.

Prior experience working in a customer-focused, or administrative role is essential. Experience working in the finance industry is highly desirable but not essential – you will be trained!

The role is highly customer-focused, and your success will depend on your ability to create relationships and balance assertiveness with understanding.

You will have:

• Tertiary qualifications in law, finance, accounting, business or a related field
• Proven experience in dealing with a variety of stakeholders over phone and email
• Excellent active listening skills
• Proven skills in advocacy and dispute resolution
• Extraordinary organisational and time management skills
• High attention to detail
• Tech smarts or a willingness to learn about technology
• Polite phone and office manner
• Patient and understanding.

If this sounds like you, then we would love to hear from you as someone who wants to make a difference.

Salary: $50,000 - $69,999 + benefits