ABOUT our ORGANISATION

Community Legal Centres NSW (CLCNSW) is the peak representative body for 41 community legal centres in NSW. Our team supports, represents and advocates for our members, and the legal assistance sector more broadly, with the aim of increasing access to justice for people in NSW.

Community legal centres are independent, non-government organisations that provide free legal services to people and communities, at times when that help is needed most, and the focus is particularly on people facing economic hardship and discrimination.

CLCNSW represents the views of community legal centres to the government and broader community, advocates on key law reform and policy issues, and supports community legal centres to improve the quality of services they provide.

For more information see clcnsw.org.au.

About the Role

1. Responsible for simplifying implementation of a new legal practice case management system in individual CLCs, sharing resources developed as part of the implementation process, and providing advice and guidance to support implementation.
2. Contribute to the development of strategies to improve sector access to data.
3. Lead the development and sharing of common project implementation activities such as standardised processes, workflows, document templates, actions and reports.
4. Provide advice and guidance on how best to manage the implementation within a CLC and will act as a key point of liaison between the vendor and CLCs to facilitate local decisions required to support the implementation.
5. Play a role in advising and supporting centres to improve data analysis and reporting.

About you

1. Relevant qualifications or certifications, or demonstrated equivalent relevant experience (e.g. operational management, business analysis, project management, change management, IT).
2. Strong project coordination or project management experience and skills.
3. Demonstrated experience in process development, documentation or implementation and related workflow.
4. Problem-solving ability including analytical, practical, strategic and conceptual thinking.
5. Strong interpersonal, relationship building and consultation skills.
6. Demonstrated experience in building capacity of others, including coaching, training, facilitation, and delivering complex information in a meaningful way to various target audiences.
7. Proven ability to contribute to a cohesive team environment by sharing information, supporting team priorities and ensuring open communication.
8. Commitment to ensuring the confidentiality of highly sensitive data.
9. Demonstrated knowledge and experience in system administration (e.g. adding or amending users, setting permissions, creating or changing document templates, amending workflows or adding actions).

ADDITIONAL BENEFITS

The CLCNSW office is located in Surry Hills. There are 6-8 other staff members, many part-time, and a small team of volunteers and student interns. Staff salaries and conditions are covered by the CLCNSW Enterprise Agreement, which is based on SCHADS, but pays above-award wages and provides leave entitlements, including additional paid leave over the Christmas/New Year period, in excess of Award requirements. Salary packaging is available, which may increase take-home pay. We offer a flexible, friendly, and supportive workplace.

A position description is attached.