Who We Are...

CoAct has been making a difference in the lives of Australians since 1997 and is committed to helping job seekers and connecting people with their community.

The Role...

As our Compliance Monitoring and Support Officer, you will monitor our Service Partner network to ensure CoAct and Department requirements are met, and you'll consolidate findings and provide observations on the quality and assurance aspects of Employment Services. You will also examine and analyse the deliverables to CoAct’s contractual obligations and coordinate the collation and review of documentary evidence requirements for Department Assurance Activities. The role requires that you work with our Service Partners to help improve compliance practices. This can include providing feedback, monitoring files or hosting virtual coaching sessions to address problem areas.

This is a fantastic opportunity for anyone with experience in the Employment Services industry with a background in compliance and contract delivery. You will be joining a supportive, close-knit team that works remotely and autonomously across NSW, VIC and QLD.

A Little about You…

• Experience in the contract delivery, compliance and performance monitoring of Employment Services contracts
• Exceptional attention to detail and accuracy - you don't miss a beat!
• The ability to chase up action items and keep action owners on task
• Your people skills - you can quickly build rapport with staff and stakeholders at all levels
• A proactive approach to your work and the ability to work autonomously with competing priorities
• Exceptional organisational, planning and time-management skills
• The ability to interpret Departmental guidelines and CoAct policies
• A keenness to contribute to a high performing team that continuously seeks improvements in their practices

What CoAct can offer you…

• Job security: permanent, full-time
• Remote: work from anywhere in Australia
• Employer of Choice in The Australian Business Awards 2021
• Additional Wellbeing Leave: paid time off to recharge
• Health & Wellbeing Allowance
• Salary Packaging available: increase your take-home pay
• Corporate Health Insurance Discounts

Your Next Steps…

Please provide your resume and cover letter, outlining why you think you are suitable for this opportunity through the "Apply Now" button.

We are committed to creating a diverse and inclusive workplace and will consider all qualified applicants without regard to race, religion, gender identity, sexual orientation, disability, or age. We strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people.