CoAct's logo

IT Helpdesk Support Officer

CoAct
  • Full-time or Part-time role 5-minute walk from Cannon Hill train station
  • Systems Access, L1 & L2 Support - Work with a supportive and close-knit team
  • Salary packaging benefits that increase take home pay

Who we are…

CoAct has been making a difference in the lives of Australians since 1997 and is committed to helping job seekers and connecting people with their community.

The role…

An opportunity for a tech enthusiast to join a supportive and driven team. As our Helpdesk Officer in Cannon Hill - Brisbane you will be the first point of contact for Systems Access, IT-related issues, incidents or requests. On a daily basis, you will be taking calls and responding to email queries, investigating and troubleshooting IT issues.

  • Troubleshoot issues efficiently and effectively using remote support tools
  • Triaging and classification of inbound requests and incidents
  • Keep ticket notes, client information and configuration items up to date
  • Adherence to SLAs and prioritisation of incidents
  • Create and update documentation as required
  • Training and research to stay up to date with new technology

The following will be highly regarded:

  • Experience using multiple operating systems
  • Experience using web applications
  • The ability to use the Department’s ECSN (Employment and Community Services Network) & ESR (Employment Services Reporting) portals

What CoAct can offer you...

  • Full-time or Part-time role
  • Salary Packaging benefits increasing your take home pay
  • Additional Wellbeing Leave
  • Health & Wellbeing Allowance
  • Corporate Health Insurance discounts
  • A supportive and purpose-driven culture
  • An environment that celebrates achievement and knows how to have fun along the way

How to apply

This job ad has now expired, and applications are no longer being accepted.

Email me more jobs like this.

Daily