- Full-time or Part-time role 5-minute walk from Cannon Hill train station
- Systems Access, L1 & L2 Support - Work with a supportive and close-knit team
- Salary packaging benefits that increase take home pay
Who we are…
CoAct has been making a difference in the lives of Australians since 1997 and is committed to helping job seekers and connecting people with their community.
The role…
An opportunity for a tech enthusiast to join a supportive and driven team. As our Helpdesk Officer in Cannon Hill - Brisbane you will be the first point of contact for Systems Access, IT-related issues, incidents or requests. On a daily basis, you will be taking calls and responding to email queries, investigating and troubleshooting IT issues.
- Troubleshoot issues efficiently and effectively using remote support tools
- Triaging and classification of inbound requests and incidents
- Keep ticket notes, client information and configuration items up to date
- Adherence to SLAs and prioritisation of incidents
- Create and update documentation as required
- Training and research to stay up to date with new technology
The following will be highly regarded:
- Experience using multiple operating systems
- Experience using web applications
- The ability to use the Department’s ECSN (Employment and Community Services Network) & ESR (Employment Services Reporting) portals
What CoAct can offer you...
- Full-time or Part-time role
- Salary Packaging benefits increasing your take home pay
- Additional Wellbeing Leave
- Health & Wellbeing Allowance
- Corporate Health Insurance discounts
- A supportive and purpose-driven culture
- An environment that celebrates achievement and knows how to have fun along the way