As a leading organisation in the Non For Profit sector, CPA deliver world-class services, community advocacy and policy influence and training to allow for the success of our client journeys.

About the Role

Join a dedicated, established team focused on client satisfaction and well-being. We're seeking a client-centered, engaging professional with a talent for connecting with clients and their families.

This role within our Lifestyles division will involve the acquistion of new clients, managing their end to end relationships including following up enquiries, onboarding and liaising with internal teams to facilitate a seamless experience for the client.

Through comprehensive training and resources, you'll be equipped to ensure a positive client experience by identifying the best CPA services to support each individual's unique needs.

This newly created role within CPA's Lifestyles division offers the chance to shape its direction and make a lasting impact while you advance within the organisation. Your insights are valued here-we want to hear your ideas on how the role should evolve, feedback on direction, and suggestions for initiatives.

Responsibilities of the role

• Client Relations: Conduct meetings to understand and address client needs, develop customised CPA service packages, and manage the intake and funding processes.
• Business Development: Engage with potential clients and help to shape and evolve our programs and services to align with their needs
• Relationship Building & Networking: Build relationships with community organisations and referral sources to enhance our reach and better serve our clients' needs.

 About you

• Disability, Care sector or Lived Experience is highly regarded
• Experience in client/customer engagement and focus on client/customer satisfaction
• Passionate, enthusiastic and client-centred approach
• Excellent communication and relationship-building skills

 Working for CPA offers you exceptional remuneration & benefits:

• Opportunities for professional growth and development
• Highly respected organisation within the sector
• Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
• 12 weeks paid parental leave and 2 weeks paid partner leave
• 3 additional leave days each year
• $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
• Discounted gym membership for you and your family, using Fitness Passport

Important information: 

At CPA the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a high level of physical functionality with some inherent requirements. For more information on what that may mean for this role please click here. 

Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to fulfil the inherent requirements of this role. CPA is committed to supporting an inclusive work environment and engaging workers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support candidates throughout the recruitment process, and to be successful and safe employees of CPA.  Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such we encourage all employees be vaccinated against COVID-19.

Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the  rights, wellbeing and safety of people with a disability.

We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.  CPA is a smoke free workplace including in, on and around CPA sites and vehicles.