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Senior Case Managers, OOHC

Creating Links (NSW) Limited
  • Multiple positions due to expansion

About us and where we are heading

As a vibrant, boutique NFP located in Bankstown we focus on developing dynamic, resilient, confident and inclusive communities and families. We’ve been established since 1972, as we celebrate 50 years of operating, we continue to be innovative and diversify our services to meet the contextual needs of our community.

We’re embarking on an exciting period of change where we are investing heavily into our team members. A strong aim is to upskill and grow our people, ultimately retaining our team members through offering career development opportunities within our organisation.

Creating Links has implemented a Therapeutic Care Framework that has been designed to enable and support children, young people and their families in their healing journey. The Model of Practice has been implemented to guide clinical and operational casework processes that is responsive to the individual needs of children, young people, their families, and caregivers. We aim to achieve this by providing all children and young people within our service with a safe, positive and permanent care environment that, together with agency supports, will address the complex impact of trauma, abuse, neglect, separation and other forms of adversity. As we understand that early trauma and adversity in life, impact neurophysiological, cognitive, social, emotional and behavioural functioning.

Through investing in our workforce and having skilled team members we can achieve our ultimate goal of providing quality therapeutic services to assist children and young people to see their future self through sustainable connections that allow for integration, and positive interactivity, with their family structure, culture and communities

We’re proud to be different to other agencies, we like our current size and market stake hold as it allows us to truly focus on providing quality therapeutic services.

In the past few months, he has recruited and refreshed the Executive Leadership who are highly motived, staff, client and carer centric. With our refreshed leadership we are excited to be kicking off our new organisational strategy in 2022!

About your work environment

Recently the OOHC business unit welcomed a new Executive Manager who has already started implementing her incredible vision. The vision is to strengthen our existing foundations allowing us to exemplify excellence in therapeutic centric services.

We acknowledge that the community sector is a tough industry to be in, so we are investing heavily in our staff. We believe if we can look after you, you will look after the children in our care. Supporting this new Executive Manager is a new head of People & Culture, who has experience in working within Richard Branson organisations. Therefore, this duo is working hard to ensure that our team reaps the benefits of an inclusive and innovative management style within a nurturing workplace culture.

We believe that our operations shouldn’t be solely compliance focused, we believe operating in a compliant way is a given. Therefore we want to make sure our operations have a truly positive impact on everyone, whether you be a team member, child in our care, carer or a member of community.

About the Role

While our Case Managers are ultimately responsible for securing and nurturing safe home environments, we believe in enhancing the opportunities to have positive impacts on the kids we care for. Our Case Managers provide therapeutic case management and support services for children and young people who are unable to live with their families.

The remuneration for this role is at level 5 within the SCHADS award. Additionally, you will receive PBI tax benefits increasing your take home pay.

Our roles are initially set for a 3-year contracted period due to funding. Though these roles are contracted with the view to renew funding permitting. As we’ve been operating for over 50 years and we plan to continue being an innovative organisation, we intend to continue renewing contracts and are seeking a workforce who can help us realise our refreshed vision.

Your typical day would generally involve:

  • Ensuring the child/young person’s well being is actively safeguarded and concerns immediately reported;
  • Manage a caseload, ensuring children/young people have a safe, secure and stable home environment;
  • Assess and support children/young people’s ongoing needs;
  • Provide support and supervision to carers and be involved with carer support groups/activities as required;
  • Support the development, implementation and review of individual case plans and restoration plans;
  • Ensure all records/case notes are accurate and maintained in line with service, legislative, and Office of the Children’s Guardian (OCG) requirements, including the electronic casework system;
  • Working in a strength based solution focused framework.
  • Be responsible for informing families of the service obligations in relation to child protection, confidentiality and the Privacy Act.

To achieve this Creating Links works within a Multi-Systemic Therapeutic Approach drawing upon the philosophies of:

  • The ARC Therapeutic Model (Attachment-Regulation-Competency)
  • Attachment Theory
  • Neuro-Psychological Developmental Model
  • Organisational Congruence Theories, to ensure accountability and consistency in our therapeutic approach across all aspects of care for children and young people
  • Outcome Monitoring systems, to demonstrate evidence-based practice.

So we can set you up for success in your journey with us, we’d need you to have the following:

  • Relevant qualification or experience in (i.e. Social Work, Psychology or equivalent);
  • Extensive OOHC/PSP case management experience, particularly with children and young people with complex needs impacted by developmental trauma;
  • A well-developed understanding of the child protection system, the relevant legislation and knowledge of research and theoretical frameworks for working with vulnerable children and young people;
  • Demonstrated experience in mentoring and supporting colleagues to improve practice outcomes, including ability to facilitate group supervision
  • Demonstrated ability to facilitate change
  • Experience working with children and families from CALD backgrounds;
  • Highly developed communications skills, engagement and report writing and analytical skills;
  • A current driver’s license;
  • Current Working with Children Check and National Police Check;
  • Ability to work flexible hours including evenings and some weekends when required.

If would be incredible if you had any of the following:

  • Fluency in another language as well as English;
  • First Aid Certificate.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

At this point in time, we do not need support from agencies, therefore only welcome applications via this job platform.

How to apply

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