About us and where we are heading

As a vibrant, boutique NFP located in Bankstown we focus on developing dynamic, resilient, confident and inclusive communities and families. We’ve been established since 1972, as we celebrate 50 years of operating, we continue to be innovative and diversify our services to meet the contextual needs of our community.

We’re embarking on an exciting period of change where we are investing heavily into our team members. A strong aim is to upskill and grow our people, ultimately retaining our team members through offering career development opportunities within our organisation.

Creating Links has implemented a Therapeutic Care Framework that has been designed to enable and support children, young people and their families in their healing journey. The Model of Practice has been implemented to guide clinical and operational casework processes that is responsive to the individual needs of children, young people, their families, and caregivers. We aim to achieve this by providing all children and young people within our service with a safe, positive and permanent care environment that, together with agency supports, will address the complex impact of trauma, abuse, neglect, separation and other forms of adversity. As we understand that early trauma and adversity in life, impact neurophysiological, cognitive, social, emotional and behavioural functioning.

Through investing in our workforce and having skilled team members we can achieve our ultimate goal of providing quality therapeutic services to assist children and young people to see their future self through sustainable connections that allow for integration, and positive interactivity, with their family structure, culture and communities

We’re proud to be different to other agencies, we like our current size and market stake hold as it allows us to truly focus on providing quality therapeutic services.

In the past few months, our new CEO has recruited and refreshed the Executive Leadership who are highly motived, staff, client and carer centric. With our refreshed leadership we are excited to be kicking off our new organisational strategy in 2022!

About your work environment

Recently the OOHC business unit welcomed a new Executive Manager who has already started implementing her incredible vision. The vision is to strengthen our existing foundations allowing us to exemplify excellence in therapeutic centric services.

We acknowledge that the community sector is a tough industry to be in, so we are investing heavily in our staff. We believe if we can look after you, you will look after the children in our care. Supporting this new Executive Manager is a new head of People & Culture, who has experience in working within Richard Branson organisations. Therefore, this duo is working hard to ensure that our team reaps the benefits of an inclusive and innovative management style within a nurturing workplace culture.

We believe that our operations shouldn’t be solely compliance focused, we believe operating in a compliant way is a given. Therefore we want to make sure our operations have a truly positive impact on everyone, whether you be a team member, child in our care, carer or a member of community.

About the Role

Providing leadership, supervision and management for a team of experienced Case Managers your focus will be to identify, provide and monitor safe foster home placements for children and young people, and build capacity to support carers.

The Team Leader is responsible, alongside the OOHC Senior Manager, for ensuring the effective and efficient delivery of a high-quality placement and support services for children and young people who are unable to live with their families. This role is to also oversee the ongoing professional development and support of foster and kinship carers.

Our roles are initially set for a 3-year contracted period due to funding. Though these roles are contracted with the view to renew funding permitting. As we’ve been operating for over 50 years and we plan to continue being an innovative organisation, we intend to continue renewing contracts and are seeking a workforce who can help us realise our refreshed vision.

Your typical day would generally involve:

• Provide practice guidance and regular supervision and support to staff
• Oversee staff workload and case management activities
• Ensure all records and case notes are accurate and maintained in line with the Creating Links policies and procedures and the NSW Child Safe Standards for Permanent Care
• Review and manage placement referrals
• Safeguard the safety of children and young people in placement
• Prepare reports to funding bodies as required
• Oversee and authorise contingency payments in accordance with case management plans and budgets
• Develop and maintain networks and collaborative partnerships with key stakeholders and community groups

So we can set you up for success in your journey with us, we’d need you to have the following:

• Tertiary/Diploma qualifications in a social welfare field
• Minimum of 5 years’ experience in case management, preferable in Child Protection or Out of Home Care
• Demonstrated skills to undertake the supervision and leadership of a case management team, including formal supervision
• Experience and/or knowledge of the management of Out of Home Care services, particular understanding of developmental trauma and brain development
• Experience in working with CALD and Aboriginal and Torres Strait Islander communities and families
• Demonstrated involvement in establishing, leading and maintaining partnerships with the community and stakeholders
• Experience in managing financial resources and budgetary procedures and processes
• Demonstrated experience and knowledge in quality improvement processes, data collection, management and accreditation
• Ability to work flexibly within a changing environment
• Excellent written and verbal communication skills
• Knowledge and understanding of Work, Health and Safety
• Current unrestricted Driver's Licence

If would be incredible if you had any of the following:

• Fluency in another language as well as English
• Previous experience or knowledge of working with ‘practice groups’ or ‘communities of practice’

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

At this point in time, we do not need support from agencies, therefore only welcome applications via clicking Apply Now and following the prompts.