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Business Operations Manager

CrowdSpot

About CrowdSpot

Founded in 2012, CrowdSpot is an award-winning digital consultancy specialising in map-based community engagement and data collection. We have completed over 100 projects in numerous places across the globe.

Our mission is to help create quality spaces in a social, inclusive and engaging process. We do this by connecting decision-makers with targeted community groups through the use of our online map-based community engagement and data collection tool.

Community participation in projects is an essential part of the planning and decision-making process. Our interactive, visual and intuitive map-based tool has been carefully designed to reduce barriers to participation and compliment other methods of engagement such as community meetings or workshops. This unique combination of web map technology, community engagement and good design helps to deliver insightful data and spatial visualisations for simple analysis and communication.

About the role

We're looking for an experienced Business Operations Manager with excellent written and verbal communication skills, strong planning and coordination skills and someone who is motivated to learn most aspects of a digital engagement and data collection consultancy.

As a self-starter, you’ll work to secure new projects, understand project requirements and connect with our technical team to bring new projects to life. Day-to-day, you will support our Director in the coordination and management of CrowdSpots operations and business development efforts. You’ll be managing our prospective clients, preparing proposals for potential new projects, and coordinating all marketing and promotional efforts. Together with our Director, you'll also utilise your skills in data analysis and writing to generate insights for specific project reports.

This role also presents an exciting strategic opportunity to help shape the future of CrowdSpot and take the business in new directions. This includes a possible equity share in the business within a 1-2yr timeframe if goals and growth targets can be achieved.

Specific tasks

Client management

  • Coordinate potential leads, assess project requirements and develop proposals
  • Manage the follow-up process to conversion and connect work for technical development
  • Manage the CrowdSpot CRM

Marketing and promotion

  • Lead the CrowdSpot marketing and promotional strategy

Research and reporting

  • Data analysis and visualisation
  • Generate data and graphic insights based on projects data
  • Write and produce project reports

Requirements

Key requirements:

  • At least 5yrs experience in a similar role (start-up, consultancy, etc.)
  • Adept at building the connections required to create new projects
  • Comfortable with ambiguity, can see a way through complex environments and situations
  • Experience in managing external contractors (tech development, social media, etc.)
  • Experienced in writing and/or evaluating proposals
  • Experience with data analysis
  • Well organised and detail-oriented
  • You are personable and collaborative
  • Self-motivated with the ability to work independently
  • You have a passion for social and environmental impact

Desired:

  • Experience working with spatial data
  • Experience with technical development (CSS, HTML, etc.)
  • Graphic design skills
  • Background in urban planning

Benefits

We work on projects with purpose. Our projects see us finding data insights and solutions to a diverse set of challenges in urban planning, citizen science and digital engagement.

  • CrowdSpot is a flexible workplace, making space and valuing the other important parts of your life, including time-off when needed and no work on birthday policy.
  • You are actively empowered to help shape the business, the work we do and the impact we create.
  • We have an open workplace culture that asks for everyone’s input and is constantly welcoming new ideas and ways of working.
  • You will have the opportunity to develop skills on the job and through collaboration with clients and partners.

We are committed to building a diverse and equal team.

How to apply

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