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On the Line Australia

About On the Line

On the Line is a professional social health organisation that delivers outsourced telephone and digital counselling solutions to our funders across a wide range of services.

The Opportunity

As a Counsellor, you will play an essential part in providing support to the community across a number of our mental health services. This is a highly rewarding role, connecting with clients on the telephone and live chat. With a single session focus, you will be confident in supporting a range of presentations, including suicide, domestic/family violence, anxiety, depression.

About the role

Successful candidates will need to be:

  • Prepared to work a rotating shift work roster, including day, overnight and weekend shifts
  • Enthusiastic, have high adaptability to change, are open to constructive feedback and have established self-care practices
  • Confident with technology and able to work with phone and live chat-based counselling
  • Understand this is a 6-month contract with the opportunity to extend or be made permanent

Qualifications and Experience

  • A Tertiary degree or Tertiary degree min 3 years plus a post-graduate degree/diploma in a relevant discipline
  • Minimum of 456 hours of professional clinical counselling contact experience which may include placement experience if deemed relevant
  • Ability to work in a high-performing culture, including the ability to demonstrate a high level of counselling within a set timeframes and KPIs
  • Knowledge of and experience in crisis counselling and suicide prevention is essential
  • Awareness of and engagement in good self-care practices
  • Commitment to professional development and openness to feedback and coaching
  • Previous telephone counsellor or call centre experience (highly desirable)
  • Current Working with Children Check (or willing to apply for one before commencement)
  • Willing to complete and present a cleared National Police Check (before commencement)

Working at Home Requirements

As this is a digital-based telephone and chat service, there are minimum setup requirements for you to adequately perform in this role when working at home, including:

  • A safe and quiet workspace
  • Stable and consistent internet connection
  • You have strong IT skills and proficiency in telephony-based systems where you are comfortable navigating software, typing and talking at the same time

Salary and benefits

  • Level 1 (On the Line Agreement 2016) $42.94 base rate (plus superannuation)
  • 5 weeks annual leave with annual leave loading (pro-rata for part-time employees)
  • Access to reflective practice, debriefing, and EAP
  • Balance of working from home shifts and the office (depending on Vic Gov directives)
  • Salary Packaging options

A position description is attached.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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