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Donor Experience Manager

4C Recruitment Solutions
  • Leading International Aid Organisation – committed to saving lives and defeating poverty
  • Incredible career opening – looking for that next step in your fundraising career?
  • Project driven environment – lots of scope & opportunity
  • Hybrid role

Exciting new career opening! This international organisation has undergone exciting change and re-brand over the last 2 years, the successful applicant will thrive working in a creative, analytical and project driven environment where you will be given the opportunity to demonstrate initiative and ideas working as part of a dynamic fundraising and marketing team.

The organisation supports people living in poverty around the globe to achieve social justice and create equal opportunities for women. Reporting to the Head of Donor Relations, you will be responsible for a wide variety of tasks and projects.

About the role:

  • Build and execute engaging donor retention strategies that engage and increase loyalty
  • Develop, test & implement new retention initiatives to maximise lifetime value of individual donors
  • Work with key internal stakeholders including the Digital Team to ensure acquisition activity is achieving long-term donor goals
  • Oversee the telemarketing program to upgrade, reactivate and covert regular givers
  • Analyse donor behaviour and make recommendations for future successful approaches and campaigns
  • Create & Lead new projects to improve donor success & identify improvements
  • Analysis of acquisition data
  • Develop fundraising communications to nurture, inspire & engage donors
  • Develop & implement business plans and budgets
  • Provide reporting on Regular Giving & Donor Retention targets to senior management & board level
  • Manage the Regular Giving program, projects and enhancements
  • Build relationships with internal and external stakeholders including agencies & suppliers

About you:

  • At least 2 years of experience in the coordination or management of a regular giving program, donor experience or individual giving program
  • Exceptional analytical & reporting skills, with strong attention to detail
  • Strong project management skills and excellent time management
  • Creative, can demonstrate initiative and is proactive in approach
  • Superior communication and relationship building skills
  • Experience working in a Customer Retention & Experience environment highly regarded
  • Well-developed CRM skills – Salesforce highly regarded
  • Commercially savvy
  • Dynamic, passionate and energetic team player

Looking to get ahead in your fundraising career? Come join this international charity that has been committed to helping the world’s most vulnerable people for decades. Offering a dynamic culture and great place to work, a competitive remuneration package and hybrid flexible working conditions are on offer.

How to apply

This job ad has now expired, and applications are no longer being accepted.
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