Directions Health Services's logo

Receptionist & Client Services Officer

Directions Health Services

Our Organisation:

Directions is a progressive non-profit organisation offering a range of health interventions, services and programs aimed at maximising the health and well-being of individuals, families and communities affected by Alcohol and Other Drug (AOD) issues.

The Position:

A unique and varied role which provides a high level of administrative support to ensure Directions programs are able to deliver efficient and responsive services.

The position will be permanent part-time, to cover Wednesdays, Thursdays and Fridays (negotiable).

Key Accountabilities:

  • Provide professional front-of-house service to all clients and visitors to Directions
  • Provide administrative support to Directions’ programs and accurate information regarding Directions’ services to clients, family members and the general public as required
  • Triage and register new clients in the practice management system, maintaining professional standards in relation to confidentiality, boundaries and maintenance of client records
  • Participate in ongoing quality improvement and safety initiatives.

Duties:

This is a front of house role and will provide support to Directions programs in an effective and mature manner, particularly

  • Understanding of medical practice management software applications and the demands of busy clinical and counselling staff
  • Maintain client confidentiality, and appropriate boundaries at all times
  • Provide accurate information regarding Directions programs to clients
  • Provide a welcoming, efficient and safe environment for clients and family members
  • Triage new clients, in order to ascertain eligibility for Directions’ programs
  • Book appointments, maintain records, report, undertake client follow up and facilitate referral as directed
  • Provide reception and administrative support to the Althea (Medical Practice) and Treatment & Support Services teams
  • Promote and maintain a positive, proactive, cooperative and caring work environment
  • Maintain professional standards in relation to client contact, confidentiality, client files, and documentation
  • Foster close working relationships with Directions programs and participate in relevant program and staff meetings to ensure seamless communication
  • Undertake general administration duties such as answering telephones, faxing, scanning and photocopying
  • Work collaboratively within the team to support meal breaks, staff absences and general reception overflow
  • Maintain currency of alcohol and other drug services information which may involve liaising with external government and non-government organisations
  • Participate in staff and team meetings, training/ professional development activities as required to cultivate and maintain a high level of knowledge in order to support and inform clients

To be considered you will have:

  • A Qualification in Medical Administration and/or Cert IV in AOD or equivalent
  • Experience in Medical Practice and/or a health or community service setting is desirable
  • An understanding of the impacts of drug and alcohol use on individuals, their families, and the community
  • Ability to work in a collaborative team environment with emphasis on reliability and flexibility

All appointments will be conditional upon a satisfactory National Policy Check, Working with Children check and Australian citizenship or suitable rights to work in Australia.

For more information regarding the positions please contact Carolyn Andreae on 02 6132 4841.

Please review the Position Description with selection criteria available on the Directions’ website http://www.directionshealth.com/career-opportunities/.

How to apply

This job ad has now expired, and applications are no longer being accepted.
Directions Health Services's logo

Email me more jobs like this.

Daily