About Us

Earthwatch Institute is a leading global environmental not for profit organisation, committed to conserving the diversity and integrity of life on Earth to meet the needs of current and future generations.

The Role

This part-time role will liaise with our range of Customers ensuring a seamless end to end service. From students of all ages and teachers to corporates and the general public, the Customer Service Co-ordinator will engage the Customer from end to end, processing all data, answering queries and seeking feedback, organically improving advocacy This role requires great people, communication and multi-tasking skills as it works across different departments and programs.

About you

You’re a natural people person and it shows. You consider your organisation and Customer service skills to be key strengths, always willing to go the extra mile. You’re confident in using CRMs and all Microsoft suite. Your attention to detail is second to none. You thrive in a fast paced role and embrace change. You successfully work autonomously as well as effectively within a small team environment. You’re keen to be supported by other high performing colleagues, within a culture that promotes collaboration and outside the box thinking.

KEY ACCOUNTABILITIES

1. Customer engagement
2. Internal volunteer engagement
3. CRM administration
4. Program support
5. Other duties

Key selection criteria

1. Strong Customer service experience
2. Demonstrated experience working with a CRM
3. Strong organisational skills and the ability to work proactively and to deadlines
4. A collaborative team member, who easily builds rapport and can contribute to a positive work culture

The Essentials

Requirements

• Be an Australian citizen or hold a valid work visa for part-time work in Australia
• Current Working with Children Check or willingness to obtain
• Qualification (Degree/Diploma) from recognised tertiary institution in a relevant field (environmental science, Customer service or similar)

Essential Skills/Competencies

• Proficiency in CRM use
• Demonstrated understanding of Customer journey
• Experience in Customer service & NPS
• Proficient in the use of Microsoft Suite
• A solid understanding of data protection
• Ability to work under pressure (ie last minute changes due to covid) in a professional manner

• Strong organisational skills and excellent attention to detail
• Excellent communication skills
• Ability to work with a wide range of stakeholders

Desirable attributes

• Experience in working with schools/children
• Travel experience – to remote locations
• Knowledge and sound understanding of environmental science and/or citizen science

What we offer

MODE OF EMPLOYMENT: Part-time (3 days per week, 1 year fixed term contract (with the probability to increase to full-time/Permanent)

SALARY: As agreed, plus 9.5% superannuation (with future increases aligned with government schedules) and 20 days’ annual leave pro rata

STAFF BENEFITS:

• Supportive small team environment
• Green office space in Carlton
• Flexible work arrangements
• Intra and interstate travel (dependant on Government health directives)
• Employee Assistance Program
• Salary Packaging option

This is new role in a small company, so it should be noted that this outline cannot be representative of the full tasks list to be undertaken by the successful applicant. It is recognised that the duties of all roles can be subject to change from time to time. Alterations to duties and responsibilities within the scope of the role should be expected.

Earthwatch Australian is an equal opportunity employer and is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, all genders, young people, LGBTQI people and people with a disability are encouraged to apply. Applicants must have the right to live and work in Australia to be considered for this job.

Love the sound of this opportunity, but can’t check 100% of the boxes? Get in touch! Send your queries to [email protected], using the subject line: Customer Service Co-ordinator enquiry via EthicalJobs, or call us on (03) 9016 7590.

We are eager to engage the right candidate asap, so please apply now.

A position description is attached.