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Patient Services Admissions Officer - Acute Assessment Unit

Northern Sydney Local Health District
  • Employment Type: Permanent Full Time
  • Position Classification: Administration Officer (Level 4)
  • Remuneration: $1,240.01 - $1,269.89 per week
  • Hours Per Week: 38
  • Requisition ID: REQ310231

The Patient Services and Information Unit is seeking a self motivated individual with frontline clerical and administrative experience, whilst having a focus on customer service.

A Ward Administration Officer is needed for a busy front desk working alongside our team of doctors, nurses and administration staff in a friendly and supportive environment. The position requires attention to detail and excellent customer service skills to patients, their families, staff and others. A flexible attitude to work, a great disposition and an ability to cope with change is required.

If you are a dynamic, energetic person looking for a challenging, satisfying job working within a busy hospital environment in a multidisciplinary team, this is the position for you.

Where you'll be working

Royal North Shore Hospital: at the RNSHS our people are important. Talented and highly trained physicians, nurses, allied health clinicians, administration and support personnel comprise our staff. We are committed to serving the health care needs of the local and broader community and deliver this care with dignity, respect, and with attention to excellent patient care.

What you'll be doing

The successful incumbent will be responsible for the prioritising and planning of the work load and would be expected to have excellent customer service skills, general office skills including good keyboard and communication skills.

Essentially the position will receive daily work requests from the Nursing Unit Manager, and will provide support to the team.

The position has a professional and performance link to the Patient Services and Information Unit for specific clerical matters, training and development.

The incumbent is responsible for carrying out clerical/administrative processes for the assigned department. This includes providing an information service to patients and general public on matters relating to patient movement and admissions.

People of Aboriginal and/or Torres Strait Islander background encouraged to apply.

Candidates will need to meet the following criteria:

  • Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them.
  • Proven written and verbal communication skills.
  • Demonstrated computer and data entry experience.
  • Excellent clerical experience and recent medical terminology experience.
  • Demonstrated experience in organising and prioritising workload.
  • Demonstrated ability to work as part of a multidisciplinary team.
  • Demonstrated ability to promote and achieve customer focused service delivery.
  • Capacity to work under broad supervision and undertake a diverse range of tasks as an effective member of a team in a high pressure, high work volume environment.

Need more information?

Click here for the Position Description, or see the attachment below.

Find out more about applying for this position.

For role related queries or questions contact Sharon Williams on Sharon.Williams2@health.nsw.gov.au or 02 9463 1167.

To submit your application, click Apply Now. 

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