You can help us #turnthingsaround for people with epilepsy by joining our team!

We have an exciting part-time, fixed term opportunity to be part of something special. We are changing the world for people with epilepsy and are looking for an important person to support this work.

You will work closely with the whole Epilepsy Queensland Team, providing administration support. You will be the friendly voice at the end of the phone to assist with customer activities, general administration and support the team to execute campaigns, events and training activities.

We are heading into our busiest fundraising and training time of the year and we are looking for an administration superstar to support us during this time.

In this role you will:

• Deliver high quality service to customers (internal/external) and react responsively to customer expectations
• Support the ongoing maintenance of the CRM (Dynamics 365) and financial (Business Central) data and other business systems and tools
• General administration support, including receipting, surveys and first point of contact enquiries through phone, email and in-person
• Assist the team with administration support when preparing for various reporting cycles and audits
• Provide administration support for the Education & Training activities of the organisation to ensure seamless delivery
• Event and campaign administration support to facilitate online and in-person activities and the coordination of merchandise sales
• Regularly review the systems and processes to seek more efficient and effective methods of delivery
• Provide other administrative support as may be defined by Organisational Support Lead or Leadership team
• Participate in training and development opportunities
• Be a positive and proactive member of the EQ team and maintain strong working relationships with all team members

This role is offered at 0.4FTE (15.2hrs per week), initially for 3 months with the possibility of extension.

Due to the nature of the admin support we need, we are looking for someone who is able to spread the hours over 4 or 5 days per week (i.e. approximately 3 or 4 hours per day) at our office in Woolloongabba.

These hours could be worked outside of peak travel times.

Ideally, you have some experience working in not-for-profit or small team environments, a passion for being of service to others, and a willingness to go above and beyond to facilitate an outstanding customer experience within reasonable expectations.

We are a small, high performing team who live our values - if you would describe yourself as #brave, #agile and #transparent, have strong proficiency in technology platforms (Microsoft 365 and Dynamics ideal) and are motivated by the idea of changing the world for people with epilepsy, then we want to hear from you.

Your new organisation

We are a small and ambitious organisation that blends our 52 year history of support with the growth and change needed to meet the current needs of people with epilepsy in Queensland. We aspire to be the trusted partner of the 30,000 Queenslanders living with epilepsy and work hard to ensure our culture helps us achieve great results.

More than 95% of our people consistently report that the mission / purpose of our organisation makes them feel like their job is meaningful.

More than 90% of our people consistently report that they routinely receive recognition and praise for doing good work and that their fellow employees are committed to quality work.

We think it’s a special place to work. Come and check us out!

OK - I've read this far, what next?

You can find more about what you need to be successful in the role by reading the success profile and/or having further discussions with Kelly Arbuckle - Organisational Support Lead on [email protected] or (07) 3435 5033, using the subject line: Organisational Support Officer enquiry via EthicalJobs.

We will move swiftly to interview for candidates with interviews to be held beginning of December.

To apply - please submit a copy of your CV along with a maximum 2 page summary of how your skills and experience have prepared you for this role. This is an important part of our process - don't skip it!