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Customer Service Team Member

  • Help to support the work of hundreds of NFP organisations & social enterprises
  • Contract role until October 2022
  • Use your customer service experience for a better world!


EthicalJobs.com.au is working to change the world, one job at a time.

We bridge the gap between Australians who want to “work for a better world” and the thousands of not-for-profit organisations that tirelessly strive to create that better world.

As a for-profit social enterprise and one of Australia’s top job-search sites for the not-for-profit sector and beyond, we support the work of more than 7,000 organisations around the country, and have a passionate community of 320,000+ unique users visiting the site each month. And we’re growing!

You’ll be joining a dedicated, passionate and successful team of 29 people who share a vision of a more equitable, just and sustainable world.

When we’re not working from home, our spacious office is just off Smith St in Collingwood, including a large outdoor deck for lunch in the sun and drinks after work, and great food and coffee just around the corner.


Working as part of the Customer Service team (the “engine room” of EthicalJobs.com.au) you’ll be responsible for editing, proofing and approving hundreds of jobs for not-for-profits and social enterprises every week, engaging with our clients by phone and email, and helping clients have the best experience recruiting staff and volunteers through EthicalJobs.com.au.

In this role you’ll be:

  • Editing and proofing job ads
  • Responding to calls and enquiries from customers
  • Updating our CRM database
  • Creating reports for clients
  • Assisting with a variety of administrative tasks

This is a great opportunity to gain an intimate knowledge of Australia’s not-for-profit and social enterprise sectors, and the thousands of organisations that are working for a better world.


You’re friendly, fun and work well as part of a team.

You are resilient with a can-do, positive attitude.

You genuinely enjoy editing and proofing text all day every day, and you’re also an exceptional communicator both on the screen and on the phone.

You take pleasure in getting through your “To Do” list every day, and above all you’re absolutely meticulous with details.

Our office can sometimes be a busy, demanding place so you’re someone who thrives in that kind of environment and can easily work at high speed across multiple web applications.

You've got experience either working with or volunteering in the not-for-profit sector, so you have some understanding of how NFPs work. But you’re keen to learn more and gain a deeper insight into how organisations that “work for a better world” really work.

Importantly you’re passionate about our vision of a better world and would love the challenge of playing an important role in a fast-growing social enterprise.

What do you get beyond a remuneration package?

  • Flexible start/finish hours
  • Work remotely up to 3 days / week
  • A beautiful office, close to public transport and great food on Smith St
  • A light- and plant-filled work space, with beautiful outdoor deck for outdoor meetings and drinks
  • A standing desk (in the office)
  • Unlimited fruit, nuts, chocolate, tea and coffee (in the office)
  • Work anniversary lunches – our whole team will take you out for lunch to celebrate your work anniversaries

  • Pet-friendly workplace – a number of staff regularly bring their dogs in to make the office more fun
  • Paid professional development days
  • Generous paid parental leave policy
  • The opportunity to have a real impact on the work of over 7,000 charities and social enterprises across Australia!


Please download the attached Position Description for the full selection criteria.

Women and people of diverse gender, age, cultural backgrounds are strongly encouraged to apply.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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