• Permanent full-time opportunity
• Reputable organisation in convenient Sydney CBD location
• Flexible hybrid working environment (3 days working from home) and flexible hours between 8:30AM and 5:30PM
• Grow your skills with comprehensive training and development
• Additional leave benefits

Looking for a career move where you can make a real difference?

EWON is highly respected and provides consumers with independent, free, informal dispute resolution services. Working in an ombudsman scheme provides a unique career experience for people with a strong customer service orientation, who are looking to be part of a great team doing rewarding and valuable work. 

Our Opportunity

In this role, you’ll manage and maintain EWON’s knowledge base, ensuring our dispute resolution staff have access to up-to-date, accurate information to support their work in resolving energy and water complaints. Working closely with internal teams such as IT, Policy, and Communications, you'll ensure our knowledge systems are fit-for-purpose and aligned with industry best practices.

Key Accountabilities

• Manage and regularly update knowledge base content, ensuring accuracy and relevance
• Collaborate with subject matter experts to curate and validate resources
• Create, write, and edit manuals, guides, and other knowledge materials in plain English
• Implement intuitive workflows for staff to efficiently access relevant information
• Promote knowledge base use across the organisation to enhance complaints resolution
• Analyse knowledge management metrics and recommend improvements
• Ensure compliance with knowledge management standards and best practices

To be successful in this role, you need the below skills and experience:

• Strong understanding of knowledge management principles
• Excellent written and verbal communication skills with attention to detail
• Ability to explain complex energy and water concepts in simple terms
• Experience in knowledge management software and platforms (e.g., SharePoint Online, Microsoft Dynamics CRM)
• 2-5 years of experience in similar roles

Why Join Us?

• Flexible working options, including working from home and a flexible time-off program
• Additional leave benefits, including birthday leave and above minimum sick and carer’s leave.
• Salary Continuance, Life, and Total & Permanent Disablement Insurance.
• Ongoing professional development and career growth opportunities.
• An exciting wellbeing program with extensive offerings.

Interested but Need More Information?

Learn more about this exciting role by visiting our website at www.ewon.com.au or call our People, Culture & Capability Team on 02 8218 5271 for a confidential discussion.