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NDIS Support Coordinator

Extended Families Australia

about the opportunity

With growing demand for our services, we are seeking another Support Coordinator to join our dynamic team. Support Coordinators help people with a disability and their families plan, connect to services, overcome barriers and achieve their goals. For many participants and parents, finding their way through the process of planning and connecting with services can be challenging and time consuming. Our focus is on children and young adults and we have strong multi-cultural links. This position will provide Level 2 Coordination of Supports and Level 3 Specialist Support Coordination.

Extended Families has an excellent reputation in quality practice and a supportive team environment. The position could be based at our Box Hill office, and will involve travel to visit participants in various locations. Whilst our primary cohort is people with intellectual, physical, sensory, neurological disability and Autism, we have an increasing number of people with mental illness so experience in mental health services would be strongly welcomed.


We are seeking a Support Coordinator who has:

  • Experience in family case work or case management
  • A holistic practice orientation and an understanding of the various issues that may impact on a family such as mental health, child protection, relationship and socio-economic issues
  • Excellent communication, organisation, flexibility and empathy and ability to engage with families
  • Strong administration and computer skills
  • Ability to support children and young people with a disability and their families
  • Culturally sensitive
  • Skills and experience in mental health support (preferred)

We are looking for people with qualifications in Social Work or equivalent.

The successful applicant will have relevant experience in and understanding of Disability Services, a current Victoria Driver’s license and access to a car, and a current Working with Children Check. You will need to obtain an NDIS Worker Screening Check clearance if not already held.

Ideally the position will be full time, but we are also open to a 3 or 4 day a week position.


Support Coordinators work with families, carers and NDIS participants to provide independent support, coordinate all aspects of their NDIS plan and to form links with a range of community, mainstream and funded support services. They help participants and their families to implement their NDIS Plan to achieve goals.

This includes assisting people to:

  • Source and assess support options and connect with services
  • Coordinate services
  • Implement, monitor and manage their NDIS plan
  • Build their skills and confidence
  • Respond and deal with any crisis
  • Ensure goals are met, report outcomes to the NDIS and re-develop goals prior to plan review

Orientation, training and ongoing support provided.

Benefits of working with us

  • A supportive team environment
  • Flexible work arrangements
  • Generous Salary packaging benefits
  • Employee Assistance Program
  • Our Box Hill Office is located in the Community Hub of Whitehorse Council Office in Box Hill
  • Close proximity to public transport


You will be based in our Box Hill office. You will be supporting families across metropolitan Melbourne.


Most work is in business hours, although may include occasional after-school or evening visits to connect with relevant family members.

Email enquiries to Ms Rosemary Nicholls, rosemary@extendedfamilies.org.au, using the subject line: NDIS Support Coordinator enquiry via EthicalJobs.

A position description is attached.

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